- CPIM
- Certified in Planning and Inventory Management — ASCM's (formerly APICS) credential for internal manufacturing planning, scheduling, and inventory management.
- ASCM
- Association for Supply Chain Management — the body (formerly APICS) that owns and administers the CPIM and CSCP credentials.
- CPIM 9.0
- The current single-exam version (effective June 1, 2026). One comprehensive exam of 150 questions covering 9 content areas, taken in one 3.5-hour sitting.
- CPIM vs. CSCP
- CPIM = internal operations (planning, scheduling, inventory inside the firm). CSCP = end-to-end, external supply chain (supplier to customer, design and strategy).
- CPIM passing score
- A scaled score of 300 on a 200–350 scale (200–299 fail, 300–350 pass). Results are equated across forms, so the number-correct cut varies by form.
- CPIM exam length
- 150 questions (130 scored + 20 unscored pretest), with a 3.5-hour (210-minute) time limit. No prerequisites are required to sit the exam.
- Nine CPIM content areas
- (1) Align the Supply Chain to Strategy, (2) S&OP, (3) Demand, (4) Internal Supply, (5) External Supply, (6) Inventory, (7) Detailed Schedules, (8) Distribution, (9) Quality, CI & Technology.
- Independent demand
- Demand for an item that is not derived from another item — it must be forecast (e.g., a finished good or a service spare part).
- Dependent demand
- Demand for a component that is calculated (not forecast) from the demand for its parent item via the bill of materials — the basis of MRP.
- Order qualifiers
- The minimum characteristics a product must have just to be considered by a customer (the price of entry to the market).
- Order winners
- The characteristics that actually win the customer's order over competitors (e.g., delivery speed, price, or flexibility) — they dictate where the supply chain must excel.
- SCOR model
- Supply Chain Operations Reference model — a standard framework with processes Plan, Source, Make, Deliver, Return (and Enable) and benchmark metrics.
- Cash-to-cash cycle time
- Days of inventory + days of receivables − days of payables. The time from paying for materials to collecting cash from sales; lower (even negative) ties up less cash.
- Make-to-stock (MTS)
- Finished goods are built to forecast and held in inventory; the customer buys from stock. Short delivery lead time, high finished-goods inventory.
- Make-to-order (MTO)
- Products are built only after a customer order, from raw materials/components held in stock. Lower finished-goods inventory, longer delivery lead time.
- Assemble-to-order (ATO)
- Common modules/options are stocked, then assembled into the final configuration after the order — postpones differentiation to manage variety.
- Engineer-to-order (ETO)
- The product is designed and engineered to a unique customer specification after the order is received — the longest lead time, lowest inventory.
- Customer order decoupling point
- The point in the value stream where a specific customer order is linked to production. Upstream is forecast-driven; downstream is order-driven.
- Postponement
- Delaying the point of product differentiation (e.g., dyeing or final assembly) until customer demand is known — cuts finished-goods inventory while keeping variety.
- Value chain analysis
- Decomposing the firm into discrete primary and support activities to find where value is added and where cost or differentiation advantage exists.
- Triple bottom line
- Measuring sustainability across three dimensions: People (social), Planet (environmental), and Profit (economic).
- S&OP
- Sales and Operations Planning — a monthly, cross-functional process that balances demand and supply at an aggregate (family) level over a 3–18 month horizon, tied to the business plan.
- S&OP five-step cycle
- (1) Data gathering, (2) Demand planning, (3) Supply planning, (4) Pre-S&OP reconciliation, (5) Executive S&OP meeting (decisions).
- Aggregate planning
- Planning at the product-family level (not individual SKUs) to set overall production, inventory, and workforce levels over the medium-term horizon.
- Level production strategy
- Hold production and workforce constant; absorb demand swings with inventory (build in slow periods, draw down in busy ones).
- Chase production strategy
- Match production to demand each period by varying workforce, hiring/firing, overtime, or subcontracting — minimizes inventory but raises capacity-change costs.
- Hybrid (mixed) strategy
- A blend of level and chase — usually lower total cost than either pure strategy because it balances inventory cost against capacity-change cost.
- Demand shaping
- Influencing demand to better match supply using levers like pricing, promotions, product mix, and lead-time quoting.
- Integrated Business Planning (IBP)
- The mature, financially integrated evolution of S&OP — extends the process to a full P&L view and longer strategic horizon.
- Production plan
- The output of S&OP: aggregate, family-level production rates that the master scheduler later disaggregates into specific end items.
- Four characteristics of a good forecast
- Forecasts should: be stated with an estimate of error, be more accurate for groups than items, be more accurate for near than far horizons, and (no forecast is perfect) — always include error.
- Simple moving average
- Average of the demand over the last n periods, used as the forecast. Responds slowly; a larger n smooths more but lags trends.
- Exponential smoothing
- New forecast = old forecast + alpha × (actual − old forecast). The smoothing constant alpha (0–1) weights recent demand; higher alpha responds faster.
- Smoothing constant (alpha)
- The weight (0–1) on the most recent demand in exponential smoothing. High alpha = more responsive but noisier; low alpha = more stable but slower.
- MAD (mean absolute deviation)
- The average of the absolute forecast errors. A common measure of forecast accuracy that ignores the sign of each error.
- MAPE (mean absolute percentage error)
- The average of the absolute errors expressed as a percent of actual demand — lets you compare accuracy across items of different size.
- Tracking signal
- Running sum of forecast errors ÷ MAD. It detects bias: if it drifts outside set control limits (e.g., ±4), the forecast is consistently high or low and needs review.
- Seasonal index
- Average demand for a period (e.g., July) ÷ overall average demand. A value above 1 means above-average; below 1 means below-average.
- Time-series decomposition
- Breaking a demand series into level, trend, seasonal, and irregular (random) components to forecast each separately.
- Bullwhip effect
- The amplification of demand variability as orders move upstream in the supply chain, caused by batching, shortage gaming, price fluctuation, and lack of shared demand data.
- CPFR
- Collaborative Planning, Forecasting, and Replenishment — trading partners share data and jointly create one demand forecast and replenishment plan.
- Delphi method
- A qualitative forecasting technique: structured rounds of anonymous expert input converge on a consensus — used when no historical data exists (new products/technologies).
- Pyramid forecasting
- Reconciling forecasts up and down the product hierarchy so item-level and aggregate (family/dollar) forecasts agree.
- Master Production Schedule (MPS)
- A statement of which specific end items will be built, in what quantity, in which period — the disaggregation of the production plan that drives MRP.
- Material Requirements Planning (MRP)
- The technique that explodes the MPS through the bill of materials, nets against inventory, and offsets by lead time to plan component orders.
- Three primary MRP inputs
- (1) The master production schedule, (2) the bill of materials, and (3) inventory records (on-hand and on-order).
- Bill of materials (BOM)
- The structured list of every component, subassembly, and raw material — with the quantity per — needed to build one parent item.
- MRP netting
- Net requirements = gross requirements − scheduled receipts − projected on-hand (plus safety stock). Only the net is planned for ordering.
- Lead-time offsetting
- Scheduling a planned order release earlier than its need date by the item's lead time, so the order arrives exactly when required.
- Planned order release
- The MRP recommendation to start (release) an order in a given period to meet a future net requirement after lead-time offset.
- Projected available balance (PAB)
- The running estimate of inventory on hand at the end of each period in a time-phased MRP/MPS record; a negative PAB signals an unmet requirement.
- Rough-cut capacity planning (RCCP)
- A quick, approximate check that the MPS is feasible against critical (bottleneck) resources, using a bill of resources — done before committing to the MPS.
- Bill of resources
- The data structure RCCP uses: the key resource hours required per unit of a master-scheduled item.
- Capacity Requirements Planning (CRP)
- Detailed capacity planning that uses planned and released orders, routings, and work-center data to compute the load on every work center — more precise than RCCP.
- Available-to-promise (ATP)
- The uncommitted portion of inventory and planned MPS supply that sales can promise to new customer orders without changing the schedule.
- Capable-to-promise (CTP)
- Goes beyond ATP: checks whether material AND capacity could be obtained to make additional product to meet a request the current schedule can't.
- Time fences
- Boundaries in the planning horizon (e.g., frozen, slushy, liquid) that govern who may change the schedule and how, balancing stability against responsiveness.
- Frozen zone
- The nearest, most restrictive time fence where material and capacity are committed; changes are highly discouraged because they disrupt execution.
- Final assembly schedule (FAS)
- In ATO/MTO, the schedule that plans the final operations combining stocked modules/options into the specific configured end product after the order.
- Planning bill / modular BOM
- An artificial bill used in ATO to master-schedule common modules and options (with planning percentages) rather than every end-item combination.
- Firm planned order (FPO)
- A planned order whose quantity and timing a planner has fixed so MRP will not automatically reschedule it (e.g., across a supplier shutdown).
- Closed-loop MRP
- An MRP system extended with capacity planning and feedback from the shop floor and suppliers, so plans and execution stay in sync.
- Vendor-managed inventory (VMI)
- An arrangement where the supplier monitors the buyer's inventory and decides replenishment timing and quantity, using shared usage/inventory data.
- Supplier relationship management (SRM)
- Segmenting suppliers and developing differentiated, often collaborative relationships with strategic ones to capture value beyond transactional price.
- Total cost of ownership (TCO)
- The full cost of a purchased item over its life — price plus acquisition, logistics, quality, downtime, and end-of-life costs — not just unit price.
- Landed cost
- The total cost to get a purchased item to the buyer's door: unit price plus freight, duties, insurance, and handling. A low offshore price can carry high landed cost.
- Electronic data interchange (EDI)
- The computer-to-computer exchange of standard business documents (POs, invoices, ASNs) between trading partners — compresses the order cycle and cuts errors.
- Blanket purchase order
- An agreement for an estimated total quantity of an item over a period at fixed pricing/terms; releases draw against it — less paperwork than a PO per delivery.
- Supplier scorecard
- A structured, weighted evaluation of supplier performance across measures such as quality, on-time delivery, cost, and service.
- Sole sourcing vs. single sourcing
- Sole sourcing = only one source exists (no choice). Single sourcing = the firm chooses to use one of several available suppliers.
- Make-or-buy decision
- Choosing to produce a component in-house or purchase it externally, weighed on total cost, capacity, capability, control, and strategic risk.
- Third-party logistics (3PL)
- Outsourcing logistics functions (warehousing, transportation, fulfillment) to a specialist provider.
- Intermodal transportation
- Moving freight in a single container across multiple modes (truck, rail, ship) without handling the goods themselves at each transfer.
- Anticipation inventory
- Stock built ahead of a predictable peak in demand (e.g., a seasonal high or a planned promotion) to level production.
- Cycle stock
- The inventory that results from ordering in batches (lots) rather than one unit at a time; it averages half the lot size.
- Safety stock
- Buffer inventory held to protect against variability in demand or supply (lead time), reducing the chance of a stockout to a target service level.
- Pipeline (transit) inventory
- Inventory that exists because goods are physically moving between locations and are not yet available for use.
- Carrying (holding) cost
- The cost of holding inventory: the largest component for high-value items is usually the cost of capital, plus storage, insurance, obsolescence, and shrinkage.
- Economic order quantity (EOQ)
- The order size that minimizes total annual ordering plus carrying cost. EOQ = √(2 × annual demand × order cost ÷ unit carrying cost).
- EOQ assumptions
- Constant, known demand; constant lead time; a fixed order cost and carrying cost; no quantity discounts; the entire order arrives at once.
- Reorder point (ROP)
- ROP = average demand during lead time + safety stock. When inventory position falls to the ROP, a replenishment order is triggered.
- Continuous review (fixed-order-quantity)
- A perpetual system that orders a fixed quantity (the EOQ) whenever inventory hits the reorder point — order timing varies, quantity is fixed.
- Periodic review (fixed-interval)
- Stock is reviewed at set intervals and an order brings it up to a target level; quantity varies. It needs more safety stock (longer protection period).
- ABC analysis (Pareto)
- Classifying items by annual dollar usage: ~20% of items (A) account for ~80% of value and get tight control; many C items get loose control.
- Cycle counting
- Auditing a portion of inventory records continuously on a schedule (often by ABC class) rather than one large annual physical count, to keep record accuracy high.
- Inventory record accuracy (IRA)
- The agreement between recorded and actual on-hand quantities, within a set tolerance; high IRA (e.g., 95–99%) is essential for MRP to work.
- Inventory turnover
- Cost of goods sold ÷ average inventory (or annual usage ÷ average inventory). Higher turns mean leaner inventory and faster cash conversion.
- Days of supply
- Average on-hand inventory ÷ average daily usage. How many days current stock will last; the inverse direction of inventory turns.
- Lot-for-lot (L4L)
- An MRP lot-sizing rule that orders exactly the net requirement each period — no cycle stock, but the most order setups.
- Period order quantity (POQ)
- A dynamic lot-sizing rule that orders a fixed number of periods of demand at a time, combining several net requirements into one order.
- FIFO vs. LIFO
- Inventory valuation methods. FIFO expenses oldest costs first; LIFO expenses newest first (lowers taxable income when prices rise). Valuation does not change physical flow.
- Two-bin system
- A simple visual reorder: when the first bin empties, reorder while drawing from the reserve (second) bin sized to cover the lead time.
- Min-max system
- When stock falls to the minimum, order enough to reach the maximum. The order quantity varies with how far below the minimum stock has fallen.
- Kanban
- A visual pull signal (card, bin, or electronic) that authorizes replenishment of exactly what was consumed — replenishment is triggered by actual use, not a forecast.
- Throughput (Theory of Constraints)
- The rate at which the system generates money through sales — revenue minus truly variable cost — not the rate of production.
- Theory of Constraints (TOC)
- A method that maximizes system throughput by managing the single bottleneck (constraint), since the constraint governs the output of the whole system.
- Five focusing steps (TOC)
- (1) Identify the constraint, (2) Exploit it, (3) Subordinate everything else to it, (4) Elevate the constraint, (5) Repeat — don't let inertia create a new constraint.
- Drum-buffer-rope (DBR)
- TOC scheduling: the constraint is the drum (sets the pace), the buffer protects it (and shipments) with time, and the rope ties material release to the drum's rate.
- Input/output control
- Comparing planned vs. actual input and output at a work center to manage queue and lead time; releasing more input than output grows the queue.
- Takt time
- Available production time ÷ customer demand for that time. The pace at which units must be completed to exactly meet demand.
- Cycle time vs. takt time
- Cycle time is how long a process actually takes to make a unit; takt time is the rate demand requires. Cycle time must be at or below takt time to keep up.
- Line balancing
- Assigning tasks (respecting precedence) to workstations so each station's time is close to takt time, minimizing idle time and the number of stations.
- Bottleneck
- The resource whose capacity is less than the demand placed on it; it limits the throughput of the entire system.
- Forward scheduling
- Scheduling that starts from today (or the start date) and computes the earliest completion date by moving forward through operations.
- Backward scheduling
- Scheduling that starts from the due date and works back to find the latest start date for each operation that still meets the date.
- Production activity control (PAC)
- Managing the execution of shop orders through priority control (sequencing jobs) and capacity control (input/output) on the shop floor.
- Dispatch list
- A prioritized list of jobs to run at a work center, regenerated frequently so the sequence reflects the latest priorities and due dates.
- Operation (manufacturing) lead time
- Made up of queue, setup, run, wait, and move time. Queue is usually the largest element, so reducing lot sizes and queues cuts lead time most.
- Little's law
- Work-in-process = throughput rate × flow time (in a stable system). To cut flow time you must cut WIP or raise the throughput rate.
- Finite vs. infinite capacity scheduling
- Finite loading never exceeds a resource's available capacity (it pushes work out); infinite loading assumes unlimited capacity and may overload a work center.
- Lot splitting / overlapping
- Moving part of a lot to the next operation before the whole lot finishes (overlapping) to shorten manufacturing lead time.
- Distribution Requirements Planning (DRP)
- Applies time-phased MRP logic to the distribution network: it explodes each location's demand and lead time up the network to plan replenishment to central supply.
- DRP vs. reorder-point distribution
- DRP is time-phased and forward-looking (it anticipates future needs network-wide); a reorder-point system reacts only when stock at one location hits a trigger.
- Push vs. pull distribution
- Push allocates inventory to locations from central forecasts; pull lets each location order based on its own demand. DRP coordinates network replenishment.
- Risk pooling
- Consolidating inventory (e.g., centralizing distribution centers) reduces total safety stock because aggregated demand variability is proportionally smaller.
- Distribution network design trade-off
- More distribution centers shorten delivery distance and improve service but raise total inventory and facility cost; fewer centers lower inventory but lengthen transport.
- Enterprise Resource Planning (ERP)
- Integrated software giving every function one shared, real-time database — extending closed-loop MRP across finance, sales, HR, and the supply chain.
- MRP II
- Manufacturing Resource Planning — extends closed-loop MRP to translate the operating plan into financial terms and simulate the whole business; ERP's predecessor.
- Six Sigma
- A data-driven methodology to reduce process variation and defects toward 3.4 defects per million opportunities, run through the DMAIC cycle.
- DMAIC
- Six Sigma's improvement cycle: Define, Measure, Analyze, Improve, Control — Improve follows Measure/Analyze so changes target the verified root cause.
- Value stream mapping (VSM)
- A lean tool that maps the material and information flow of a process — first the current state — to make waste (especially wait time) visible.
- Cost of quality
- Prevention + appraisal (cost of good quality) and internal + external failure (cost of poor quality). Spending on prevention reduces far costlier failure costs.
- Statistical process control (SPC)
- Using control charts to separate common-cause (random) variation from special-cause (assignable) variation so only special causes are acted on.
- Control chart out-of-control signal
- A point beyond the control limits, or a run of points (e.g., seven in a row) on one side of the center line, indicates a special (assignable) cause.
- PDCA
- Plan-Do-Check-Act — the iterative kaizen improvement cycle; the Do step is run on a small/trial scale before full rollout.
- Poka-yoke
- Mistake-proofing — designing a process or part so an error is impossible or immediately obvious (e.g., a connector that fits only one way).
- 5S
- A workplace organization method: Sort, Set in order, Shine, Standardize, Sustain — Sort removes unneeded items; Set in order arranges what's left for efficiency.
- Kaizen
- Continuous improvement through many small changes, engaging frontline workers who know the process best.
- Total quality management (TQM)
- An organization-wide approach to continuous quality improvement built on customer focus, fact-based decisions, and engaging every employee.
- Just-in-time (JIT)
- A lean philosophy of producing and delivering only what is needed, when needed, in the quantity needed — exposing and eliminating waste and excess inventory.
- Lean (seven wastes)
- Overproduction, waiting, transport, over-processing, inventory, motion, and defects (often plus unused talent) — the targets of lean elimination.
- Capacity
- The amount of work a resource can accomplish in a given time. Capacity must be planned at each level: resource (production plan), rough-cut (MPS), and detailed (CRP).
- Available capacity
- = number of work centers/machines × hours × utilization × efficiency. The realistic output a resource can deliver, not its theoretical maximum.
- Load vs. capacity
- Load is the work assigned to a resource; capacity is what it can do. When load exceeds capacity, the schedule is infeasible and must be re-leveled.
- Master scheduler's job
- Keeps the MPS realistic and stable: disaggregates the production plan into buildable end items, manages time fences, and reconciles demand against capacity.
- Service level (inventory)
- The probability of not stocking out during the lead time; higher service levels require disproportionately more safety stock (driven by the demand standard deviation).
- Quantity discount decision
- Compare the savings from a price break against the extra carrying cost of the larger order; order the discount quantity only if total cost is lower.
- Obsolescence / dead stock
- Inventory that can no longer be sold or used; a carrying-cost risk that ABC review, demand planning, and FEFO rotation aim to minimize.
- Forecast vs. demand vs. order
- A forecast is an estimate of future demand; demand is what customers actually want; an order is a committed request. MPS consumes forecast with actual orders.
- Demand consumption / netting
- As real customer orders arrive, they consume the forecast in the MPS so total demand is not double-counted.
- Order point vs. MRP
- Order-point (reorder-point) systems suit independent-demand items with steady usage; MRP suits dependent-demand components with lumpy, derived requirements.
- Decoupling inventory
- Buffer stock placed between operations so a problem at one step doesn't immediately starve the next — it lets stages run more independently.
- Hedge inventory
- Stock built to protect against a specific anticipated event such as a price increase, a strike, or a supply disruption.
- Fill rate
- The fraction of demand met immediately from on-hand stock without a backorder — a customer-service measure distinct from inventory accuracy.
- Mean time between failures (MTBF)
- The average operating time between failures of a repairable item — used to plan service-part inventory and maintenance.
- Setup (changeover) reduction
- Cutting the time to change a resource from one product to another (SMED) lowers the economic lot size, enabling smaller lots and lower inventory.
- Mixed-model scheduling
- Sequencing several models in small repeating lots on one line (e.g., A-B-A-C) to level output and smooth component demand, rather than big batches.
- Critical-ratio sequencing
- A dispatching rule = time remaining ÷ work remaining. A ratio below 1 means the job is behind schedule and should be expedited.
- Earliest due date (EDD) rule
- A sequencing rule that runs jobs in order of due date — minimizes maximum lateness when the goal is to meet every deadline.
- Slack-per-operation rule
- A dispatching rule dividing each job's slack (time until due minus work remaining) by its remaining operations; the lowest value runs first.
- Aggregate vs. detailed planning levels
- Top-down: business plan → S&OP (production plan, families) → MPS (end items) → MRP (components) → PAC (shop floor). Each adds detail and shortens horizon.
- Demand time fence
- The nearest fence inside which the MPS is driven by actual customer orders only (the system stops adding forecast), protecting near-term commitments.
- Sustainability in operations
- Designing processes and supply chains to reduce environmental and social harm (the People/Planet legs) while remaining profitable — increasingly an order qualifier.
- Process choices (job/batch/line/continuous)
- Job shop (high variety, low volume) → batch → repetitive line → continuous flow (low variety, high volume). Volume and variety drive the right process.
- Product-process matrix
- Aligns product volume/variety with process type; a mismatch (e.g., a job shop for a commodity) raises cost or limits flexibility.
- Competitive priorities
- Cost, quality, delivery (speed/reliability), and flexibility — the capabilities a firm chooses to compete on, which shape the operations strategy.
- Five Forces (Porter)
- Industry attractiveness analyzed by: threat of new entrants, supplier power, buyer power, threat of substitutes, and rivalry — shapes supply-chain strategy.
- SWOT analysis
- Examining internal Strengths and Weaknesses against external Opportunities and Threats to set strategy and prioritize actions.
- Key performance indicator (KPI)
- A quantifiable measure tied to a strategic objective. Good KPIs are aligned to goals, balanced, and drive the intended behavior.
- Supply chain risk types
- Routine variability (everyday demand/supply swings) vs. disruption risk (rare, high-impact events). Different responses: buffers for variability, resilience/redundancy for disruptions.
- Risk mitigation strategies
- Accept, avoid, transfer (insurance/contract), or mitigate (safety stock, multi-sourcing, redundancy). Match the response to the risk's probability and impact.
- Vertical integration
- Owning more of the supply chain — backward (toward suppliers) or forward (toward customers) — to gain control, at the cost of flexibility and capital.
- Core competency
- A unique capability central to a firm's competitive advantage; activities outside it are candidates to outsource.
- Functional vs. innovative products (Fisher)
- Functional products (stable demand) need an efficient supply chain; innovative products (uncertain demand) need a responsive one. Match the chain to the product.
- Demand planning vs. demand management
- Demand planning forecasts future demand; demand management also shapes and prioritizes demand (allocation, lead-time quoting) to fit available supply.
- Resource planning (resource bill)
- The long-range capacity check tied to the production plan — validates aggregate, family-level plans against key resources before the MPS exists.
- Pre-S&OP (reconciliation) meeting
- The step where demand, supply, and finance reconcile plans and frame decisions/scenarios so the executive meeting can decide quickly.
- Executive S&OP meeting
- The final step where leadership approves one integrated demand/supply/financial plan and resolves the gaps the pre-S&OP meeting raised.
- Product family
- A group of products planned together in S&OP, usually grouped by how they consume capacity or by market, so aggregate planning is manageable.
- Financial reconciliation (S&OP)
- Translating the operating plan from units into dollars so the S&OP plan can be checked against the business plan and budget.
- Subcontracting
- Hiring an outside firm to produce output during demand peaks — a chase-strategy lever that flexes capacity up without permanent hiring.
- Weighted moving average
- A moving average that gives more weight to recent periods, so the forecast responds faster to recent demand than a simple moving average.
- Trend-adjusted exponential smoothing
- Double exponential smoothing that adds a trend term so the forecast keeps pace with sustained growth or decline (plain smoothing lags a trend).
- Forecast error (bias vs. accuracy)
- Bias is consistent over- or under-forecasting (caught by the tracking signal); accuracy is the size of error (measured by MAD/MAPE). Both matter.
- Mean squared error (MSE)
- The average of squared forecast errors; it penalizes large errors more heavily than MAD, so it flags methods with occasional big misses.
- Qualitative vs. quantitative forecasting
- Qualitative (Delphi, market research, sales-force estimates) suits new products with no data; quantitative (time series, causal) suits items with demand history.
- Causal (associative) forecasting
- Forecasting demand from related variables (e.g., regression on price or economic indicators) rather than only past demand.
- Sales-force composite
- A qualitative forecast built from estimates by salespeople close to customers; useful but prone to optimism or sandbagging bias.
- Demand sensing
- Using near-real-time signals (POS data, orders) to update short-term forecasts faster than traditional statistical methods.
- Lumpy / intermittent demand
- Demand with many zero periods and occasional spikes (e.g., spare parts); needs special methods (e.g., Croston's) rather than simple smoothing.
- Gross requirements (MRP)
- The total demand for a component in a period before any supply is netted — the top row of the time-phased MRP record.
- Scheduled receipts (MRP)
- Open orders already released to a supplier or the shop, due to arrive in a future period — netted against gross requirements before planning new orders.
- Planned order receipt (MRP)
- The quantity MRP plans to receive in a period to cover a net requirement; offsetting it back by lead time gives the planned order release.
- Low-level coding
- Assigning each item the lowest level at which it appears in any BOM so MRP nets all its requirements before exploding it.
- Pegging
- Tracing a component's requirement back up to the parent order or end item that caused it — used to assess the impact of a change.
- Net change vs. regenerative MRP
- Regenerative MRP re-plans everything periodically; net-change MRP re-plans only items affected by a change — faster but can accumulate error.
- Engineering change order (ECO)
- A controlled change to a product's design or BOM; planners manage effectivity dates so the new configuration phases in without scrapping good stock.
- Utilization vs. efficiency
- Utilization = hours worked ÷ hours available. Efficiency = standard hours earned ÷ hours worked. Both scale theoretical capacity down to realistic available capacity.
- Rated (calculated) capacity
- Available time × utilization × efficiency — the realistic capacity used in capacity planning, versus demonstrated capacity from actual output history.
- Master schedule grid rows
- Forecast, customer orders, projected available balance, available-to-promise, and the master production schedule (MPS) line.
- Two-level master schedule
- In ATO, master-scheduling common modules and a planning bill at one level and the final assembly schedule (specific configurations) at another.
- Request for quotation (RFQ) / proposal (RFP)
- RFQ asks suppliers to price a defined item; RFP asks suppliers to propose a solution. Both are competitive-bidding tools in supplier selection.
- Supplier segmentation
- Classifying suppliers (e.g., by spend and risk) so strategic suppliers get partnership while routine ones are managed transactionally.
- Early supplier involvement (ESI)
- Bringing key suppliers into product design early to improve manufacturability, cost, and lead time before the design is locked.
- Incoterms
- Standard international trade terms (e.g., FOB, CIF, DDP) that define where risk and cost transfer between buyer and seller in a shipment.
- Advance shipping notice (ASN)
- An EDI message a supplier sends before a shipment arrives, listing its contents so receiving can prepare and reconcile.
- Spend analysis
- Reviewing what is bought and from whom to find consolidation, standardization, and savings opportunities — the start of strategic sourcing.
- Consignment inventory
- Stock the supplier owns and stores at the buyer's site; the buyer pays only when it consumes the item — frees the buyer's working capital.
- Cost-based vs. price-based supplier eval
- Price-based compares quoted prices; cost-based (TCO) compares total cost including quality, logistics, and risk — the better basis for strategic items.
- Stockless purchasing / JIT II
- Supplier delivers small, frequent quantities directly to the point of use (sometimes with an on-site rep), minimizing buyer-held inventory.
- Lot-size inventory
- Another name for cycle stock — the inventory created by ordering or producing in batches larger than immediate need.
- Inventory turns vs. days of supply
- They are inverses: days of supply = 365 ÷ annual turns. Eight turns ≈ 45 days of supply; more turns means fewer days of stock on hand.
- Quantity discount / price-break analysis
- Recompute total cost (purchase + ordering + carrying) at each price-break quantity; choose the quantity with the lowest total cost, not just the lowest price.
- Period order quantity interval
- POQ first divides EOQ by average demand to find how many periods of demand to combine per order, then orders that many periods' net requirements at a time.
- Service-part inventory
- Spares stocked to support installed equipment; justified by uptime/criticality (and MTBF) even when usage is rare and slow-moving.
- FEFO (first-expired-first-out)
- Issuing inventory by earliest expiration date first to minimize spoilage/obsolescence of dated stock.
- Inventory accuracy vs. inventory value
- Record accuracy is the agreement of recorded vs. counted quantity (within tolerance) per item; inventory value is the total dollar amount on the books.
- Tolerance (cycle counting)
- The allowable difference between recorded and counted quantity for a record to still count as accurate; tighter for high-value A items.
- Inventory position
- On-hand + on-order − backorders. The figure a reorder-point system compares against the ROP (not just on-hand) to decide when to order.
- Distribution inventory
- Finished goods held in the distribution network (DCs, field warehouses) to serve customers quickly — planned by DRP.
- Returns / reverse logistics
- The process of handling returned, recalled, or end-of-life product — including disposition (restock, repair, scrap) — now part of the inventory module.
- Number of kanban cards
- Cards = (average demand during lead time × (1 + safety factor)) ÷ container size. Removing a card deliberately exposes problems (continuous improvement).
- Constraint buffer (DBR)
- Protective time placed before the constraint so it never starves; the shipping buffer protects the due date. Buffers are sized in time, not units.
- Buffer management (zones)
- Dividing a DBR buffer into green/yellow/red zones; penetration into red signals the constraint may starve and triggers expediting.
- Queue time
- Time a job waits before an operation; usually the largest part of manufacturing lead time, so cutting queues (smaller lots, less WIP) cuts lead time most.
- Backflushing
- Deducting component inventory automatically based on the count of finished units produced, rather than reporting each issue — common in repetitive/lean lines.
- Gantt chart
- A bar chart of scheduled vs. actual job timing across resources — a basic visual scheduling and load-tracking tool.
- Input/output control purpose
- Keeps queues and lead times under control by matching released input to a work center's output capacity; releasing more input than output grows the queue.
- Shortest processing time (SPT) rule
- A sequencing rule that runs the quickest jobs first — minimizes average flow time and WIP, but can starve long jobs.
- First-come, first-served (FCFS)
- A sequencing rule that processes jobs in arrival order — simple and fair but ignores due dates and processing time.
- Available-to-promise vs. shipping buffer
- ATP is the uncommitted supply sales can promise; the shipping buffer is protective DBR time before shipment. Don't confuse the two.
- Bill of distribution
- The DRP structure showing how distribution centers source from central supply (the distribution analogue of a bill of materials).
- Time-phased order point (TPOP)
- Using DRP/MRP time-phasing logic on an independent-demand item so future needs are anticipated rather than waiting for a reorder-point trigger.
- Cross-docking
- Moving received goods directly from inbound to outbound with little or no storage — speeds flow and cuts handling and inventory in distribution.
- Hub-and-spoke network
- Consolidating flows through a central hub before fanning out to regional spokes — lowers transport cost per unit through consolidation.
- Available-to-promise in distribution
- Coordinating DRP across the network so a customer order can be promised from the location best able to fill it on time.
- Order management / order fulfillment
- Receiving, allocating, and shipping customer orders against available inventory and promised dates — the customer-facing side of distribution.
- Total transportation cost vs. service trade-off
- Locating DCs closer to customers improves service but raises facility/inventory cost; network design balances transport, inventory, and service.
- Cause-and-effect (fishbone) diagram
- An Ishikawa diagram organizing potential root causes of a problem into categories (e.g., the 6 Ms) — a core quality (B7) tool.
- Pareto chart
- A bar chart ranking causes/defects by frequency with a cumulative line — applies the 80/20 rule to focus improvement on the vital few.
- Seven basic quality tools (B7)
- Check sheet, histogram, Pareto chart, cause-and-effect diagram, scatter diagram, control chart, and flowchart/stratification.
- Common vs. special cause variation
- Common cause is inherent, random process variation; special (assignable) cause is an external, identifiable event. Act only on special causes.
- Control limits vs. specification limits
- Control limits come from the process's own variation (what it does); spec limits come from the customer (what's required). They are not the same thing.
- Process capability (Cp, Cpk)
- How well a process fits within spec limits; Cpk also accounts for centering. Higher capability means fewer defects relative to the spec.
- Prevention vs. appraisal vs. failure costs
- Cost of quality = prevention + appraisal (good quality) + internal failure + external failure (poor quality). Investing in prevention lowers total cost of quality.
- SMED (single-minute exchange of dies)
- A lean method to cut changeover time, often by converting internal setup (machine stopped) into external setup (done while running) — enables smaller lots.
- Heijunka (level scheduling)
- Leveling production volume and mix over time to smooth flow and downstream demand, instead of producing in large, uneven batches.
- Gemba
- The lean idea of going to the actual place where work happens to observe and understand a problem firsthand before deciding.
- Andon
- A visual/auditory signal (often a cord or light) that lets any worker flag a problem and, if needed, stop the line so defects are fixed at the source.
- Value-added vs. non-value-added time
- Value-added time changes the product toward what the customer wants; everything else (wait, move, inspect) is waste targeted by VSM and lean.
- Internet of Things (IoT) in operations
- Networked sensors on equipment and inventory that stream real-time data for tracking, predictive maintenance, and tighter planning.
- Robotic process automation (RPA)
- Software bots that automate repetitive, rule-based transactions (e.g., order entry, invoice matching), freeing planners for analysis.
- Additive manufacturing (3D printing)
- Building parts layer by layer from digital models — enables on-demand, low-volume, and spare-part production closer to the point of use.
- Advanced Planning and Scheduling (APS)
- Software that uses finite-capacity, constraint-based logic to plan material and capacity simultaneously — more powerful than infinite-loading MRP.
- Voice of the customer (VOC)
- Capturing customer requirements and translating them into measurable specifications and CTQs that drive quality and design decisions.
- Critical to quality (CTQ)
- The measurable product/process characteristics that most affect the customer's perception of quality — the focus of Six Sigma improvement.