Click Study Flashcards above to open the flashcard hub — hundreds of CCMA cards you can flip, match, type, or quiz yourself on. Every card is drawn from the NHA CCMA test-plan categories, so you study exactly what the Certified Clinical Medical Assistant exam tests.[1]
Pair them with our free practice questions and study guide. Want extra insurance for exam day? Capital Prep’s CCMA premium study materials come with a CCMA exam pass guarantee: your money back if you don’t pass, plus up to $169 toward your retake fee — and Career Employer students get a special discount.
CCMA Flashcard Study Modes
Flip mode lets you turn cards one at a time to build recall, while Quiz pulls multiple-choice questions from the same 315 cards. Type mode shows the definition and asks you to spell the term back, so a card like Hypoxemia has to come out exactly right, and Match is a timed game that pairs terms with definitions under pressure.

Why Flashcards Work for the CCMA Exam
Clinical Patient Care carries 56% of the exam and holds 147 cards, by far the largest block in the deck, so it deserves the bulk of your attention. The cards drill patient assessment vocabulary, vital sign language, infection control, and emergency response, from AED and Apnea to Pyrexia and Dyspnea. Others sharpen distinctions you will be asked to apply quickly, such as Afebrile, Pathogen, and Palpation.
Foundational Knowledge & Basic Science is weighted at 10% and has 48 cards covering medication categories and the word parts that decode clinical language. You will see drug terms like Analgesic, Antibiotic, and Antipyretic alongside building blocks such as Root ’oste/o’, Prefix ’dys-’, and Suffix ’-emia’. Learning these makes unfamiliar terms elsewhere in the deck easier to break apart.
Three domains share 8% each. Administrative Assisting has 26 cards on insurance and billing language, including EHR, Medicare, Copayment, and Clean claim. Communication & Customer Service has 20 cards on patient interaction skills, with Active listening, Telephone triage, and Empathy vs sympathy among them. Patient Care Coordination & Education has 15 cards on documentation and follow-through, covering SOAP note, Teach-back method, Prior authorization, and the card that asks What is a referral?
Anatomy & Physiology and Medical Law & Ethics sit at 5% each. The 31 anatomy cards cover structure, tissue types, and directional language, including Homeostasis, Sagittal plane, and Proximal vs distal. The 28 law and ethics cards focus on privacy, liability, and professional duty, with PHI, HIPAA, Negligence, and Abandonment among the terms you need to separate cleanly.
That matters on the CCMA, where facts like the order of draw, the injection angles, the normal vital-sign ranges, and the six rights of medication administration must be instantly available. Used alongside our practice questions and study guide, flashcards turn review time into measurable progress.
CCMA Flashcards by Topic
The cards are organized by the seven NHA CCMA test-plan categories. Weight your study toward the heaviest one — Clinical Patient Care is 56% of the scored items:[1]
| NHA CCMA category | Weight |
|---|---|
| Clinical Patient Care | 56% |
| Foundational Knowledge & Basic Science | 10% |
| Patient Care Coordination & Education | 8% |
| Administrative Assisting | 8% |
| Communication & Customer Service | 8% |
| Anatomy & Physiology | 5% |
| Medical Law & Ethics | 5% |
How to Get the Most Out of These Flashcards
- Start where the weight is. Clinical Patient Care is 56% of the exam and 147 of the 315 cards, so open there in Flip mode and return to it every session.
- Type-drill the spelling traps. Terms like Hypoxemia and Pyrexia are easy to recognize and hard to produce, so use Type mode until you can write them without hesitation.
- Use Match for word parts. The Foundational Knowledge & Basic Science cards on Root ’gastr/o’ and Suffix ’-emia’ pair well in a timed game because speed matters more than depth there.
- Switch when recognition feels automatic. Once Quiz mode stops surprising you across the heavy domains, move to the practice test to see the terms inside full-length question stems.
- Rotate small domains between big sessions. Work one clinical block, then clear the 15 Patient Care Coordination & Education cards or the 28 Medical Law & Ethics cards so nothing sits untouched.
CCMA Flashcards FAQ
Hundreds of free CCMA flashcards, organized across the seven NHA Certified Clinical Medical Assistant test-plan categories — from medical terminology, anatomy, and vital signs through phlebotomy, medication administration, infection control, EKG, coding, and medical law and ethics. They're free to use with no account required.
Yes. Flashcards use active recall — retrieving an answer from memory — which research shows is one of the most effective ways to make information stick, especially in short sessions spread over several days. That matters for facts like the order of draw, injection angles, normal vital-sign ranges, and ICD-10 versus CPT coding.
Every NHA CCMA category: Clinical Patient Care (the largest — vitals, procedures, medication rights, infection control, phlebotomy, point-of-care testing, EKG), Foundational Knowledge & Basic Science, Anatomy & Physiology, Patient Care Coordination & Education, Administrative Assisting, Communication & Customer Service, and Medical Law & Ethics.
Yes. Every card is written to the NHA CCMA 3.0 Detailed Test Plan — Clinical Patient Care (56%) plus the six other content categories — and to official guidance from the CDC, OSHA, HHS, and NIH, so you study exactly what the exam tests.
Mix the modes: flip to learn, type to test recall, match for speed, and quiz to check yourself. Spend the most time on Clinical Patient Care — at 56% it is more than half the exam — and master vital-sign ranges, the order of draw, and the six rights of medication administration first.
Yes — 100% free, all four study modes, no paywall.
CCMA flashcard bank
All 315 cards, by topic
A reference copy of every card in this deck. Each answer stays hidden until you choose to show it. To study with Flip, Match, Type and Quiz modes and track what you have mastered, use Study Flashcards at the top of the page.
Foundational Knowledge & Basic Science (48)
- Parts of a medical term
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Word root (core meaning) + optional prefix + suffix, joined by a combining vowel.
- Combining vowel
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A vowel (usually 'o') that joins word parts; kept before a consonant suffix, dropped before a vowel.
- Root 'cardi/o'
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Heart (e.g., cardiology).
- Root 'hepat/o'
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Liver (e.g., hepatitis).
- Root 'nephr/o' or 'ren/o'
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Kidney.
- Prefix 'brady-'
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Slow (e.g., bradycardia).
- Prefix 'tachy-'
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Fast (e.g., tachycardia).
- Prefix 'hyper-' vs 'hypo-'
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Hyper- = excessive/above; hypo- = deficient/below.
- Suffix '-itis'
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Inflammation (e.g., arthritis).
- Suffix '-ectomy'
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Surgical removal (e.g., appendectomy).
- Suffix '-otomy'
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Cutting into / incision.
- Suffix '-emia'
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Blood condition (e.g., anemia).
- Suffix '-ology'
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The study of (e.g., cardiology).
- Abbreviation 'PRN'
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As needed (pro re nata).
- Abbreviation 'STAT'
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Immediately / at once.
- Abbreviation 'NPO'
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Nothing by mouth (nil per os).
- Abbreviation 'PO'
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By mouth.
- Abbreviation 'BID'
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Twice a day.
- Abbreviation 'TID'
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Three times a day.
- Abbreviation 'QID'
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Four times a day.
- Abbreviation 'q4h'
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Every 4 hours.
- Generic vs brand name drug
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Generic = the official nonproprietary name; brand = the manufacturer's trademarked name.
- Metric conversion: 1 gram
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1 g = 1000 mg = 1,000,000 mcg.
- Analgesic
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A drug that relieves pain.
- Antibiotic
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A drug that treats bacterial infection.
- Antipyretic
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A drug that reduces fever.
- Antihypertensive
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A drug that lowers blood pressure.
- Root 'gastr/o'
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Stomach.
- Root 'derm/o' or 'dermat/o'
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Skin.
- Root 'oste/o'
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Bone.
- Root 'arthr/o'
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Joint.
- Root 'neur/o'
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Nerve.
- Prefix 'a-' / 'an-'
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Without / absence of.
- Prefix 'dys-'
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Difficult or painful.
- Prefix 'poly-'
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Many.
- Suffix '-megaly'
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Enlargement.
- Suffix '-pathy'
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Disease.
- Suffix '-plasty'
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Surgical repair.
- Suffix '-scopy'
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Visual examination with a scope.
- Suffix '-uria'
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Urine condition.
- Abbreviation 'Rx'
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Prescription / treatment.
- Abbreviation 'Hx'
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History.
- Abbreviation 'Dx'
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Diagnosis.
- Abbreviation 'Tx'
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Treatment.
- Abbreviation 'c/o'
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Complains of.
- Abbreviation 'WNL'
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Within normal limits.
- Microbiology: bacteria shapes
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Cocci (round), bacilli (rod), and spirilla (spiral).
- Aerobic vs anaerobic bacteria
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Aerobic need oxygen; anaerobic grow without it.
Anatomy & Physiology (31)
- Anatomical position
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Standing erect, facing forward, arms at the sides, palms forward.
- Sagittal plane
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A vertical plane dividing the body into right and left.
- Frontal (coronal) plane
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A vertical plane dividing the body into front (anterior) and back (posterior).
- Transverse plane
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A horizontal plane dividing the body into upper (superior) and lower (inferior).
- Superior vs inferior
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Superior = toward the head; inferior = toward the feet.
- Anterior vs posterior
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Anterior (ventral) = toward the front; posterior (dorsal) = toward the back.
- Medial vs lateral
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Medial = toward the midline; lateral = away from the midline.
- Proximal vs distal
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Proximal = toward the trunk/origin; distal = away from it.
- Cardiovascular system function
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Pumps and circulates blood (heart and blood vessels).
- Respiratory system function
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Gas exchange — oxygen in, carbon dioxide out (lungs).
- Digestive system function
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Breaks down and absorbs nutrients (GI tract).
- Nervous system function
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Rapid control and signaling (brain, spinal cord, nerves).
- Musculoskeletal system function
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Movement, support, and protection (bones and muscles).
- Integumentary system
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The skin, hair, and nails — a protective barrier.
- Endocrine system function
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Slower, hormone-based control of body functions.
- Urinary system function
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Filters blood and removes waste as urine (kidneys).
- Largest organ of the body
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The skin.
- Number of chambers in the heart
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Four — two atria and two ventricles.
- Three formed elements of blood
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Red blood cells, white blood cells, and platelets.
- Homeostasis
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The body's maintenance of a stable internal environment.
- Cell, tissue, organ, system
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Levels of organization from smallest (cell) to largest (organ system).
- Four types of tissue
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Epithelial, connective, muscle, and nervous.
- Function of red blood cells
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Carry oxygen (via hemoglobin) to body tissues.
- Function of white blood cells
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Defend the body against infection.
- Function of platelets
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Help blood clot.
- Skeletal muscle
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Voluntary muscle that moves bones.
- Cardiac muscle
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Involuntary muscle of the heart.
- Smooth muscle
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Involuntary muscle of organs and vessels.
- Where does gas exchange occur?
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In the alveoli of the lungs.
- Right vs left abdominal quadrants
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RUQ, LUQ, RLQ, LLQ — used to locate abdominal findings.
- Function of the kidneys
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Filter waste and excess fluid from the blood to form urine.
Clinical Patient Care (147)
- Six rights of medication administration
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Right patient, right drug, right dose, right route, right time, and right documentation.
- Normal adult pulse (heart rate)
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60–100 beats per minute at rest.
- Normal adult respirations
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12–20 breaths per minute at rest.
- Normal adult body temperature
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About 98.6 °F (range 97.8–99.1 °F).
- Normal adult blood pressure
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Less than 120/80 mmHg.
- Normal pulse oximetry (SpO₂)
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95–100%.
- Systolic vs diastolic blood pressure
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Systolic = pressure when the heart contracts (top number); diastolic = pressure when it relaxes (bottom number).
- Which artery is used for a radial pulse?
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The radial artery at the thumb side of the wrist.
- Most common site to take a pulse
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The radial artery (wrist).
- Apical pulse location
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Over the apex of the heart, about the 5th intercostal space at the left midclavicular line.
- What are the standard vital signs?
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Temperature, pulse, respirations, and blood pressure — often with pulse oximetry and pain.
- Tachycardia vs bradycardia
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Tachycardia = pulse over 100/min; bradycardia = pulse under 60/min.
- Hypertension stage 1 (adult)
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Systolic 130–139 or diastolic 80–89 mmHg.
- Korotkoff sounds
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The tapping sounds heard with a stethoscope while measuring blood pressure; the first is systolic, the last is diastolic.
- Orthostatic (postural) vital signs
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Blood pressure and pulse measured lying, sitting, and standing to detect a drop on position change.
- Why use two patient identifiers?
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To make sure care, specimens, and records are matched to the correct patient — never use the room number.
- Two acceptable patient identifiers
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Full name and date of birth (verified against the order and wristband).
- What is BMI?
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Body mass index — weight relative to height, used to screen for under/overweight.
- Oral temperature precaution
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Wait ~15 minutes after the patient eats, drinks, or smokes to avoid a false reading.
- Pediatric vital signs vs adult
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Children have faster pulse and respiratory rates that decrease with age.
- Intradermal (ID) injection angle
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10–15 degrees, into the dermis (e.g., TB skin test).
- Subcutaneous (SubQ) injection angle
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45 degrees, into the fatty tissue beneath the skin.
- Intramuscular (IM) injection angle
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90 degrees, into the muscle.
- Common IM injection sites
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Deltoid and ventrogluteal; vastus lateralis for infants.
- Common SubQ injection sites
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Upper outer arm, abdomen, and anterior thigh.
- Route for a TB (Mantoux) skin test
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Intradermal — a shallow injection that raises a wheal.
- How many times to check a medication label?
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Three times: when retrieving, when preparing, and before giving it.
- Right documentation includes what?
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Drug, dose, route, site, time, and the patient's response.
- Can a medical assistant prescribe medications?
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No — MAs administer only as ordered and within state scope; they never prescribe.
- Dosage calculation formula
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(Desired dose ÷ dose on hand) × quantity on hand.
- Fowler's position
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Semi-sitting (head of table raised ~45–60°) — for breathing or head/neck exams.
- Supine position
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Lying flat on the back — for abdominal exams.
- Lithotomy position
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On the back with feet in stirrups — for pelvic and gynecologic exams.
- Sims' position
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Lying on the left side with the right knee flexed — for rectal exams and enemas.
- Prone position
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Lying face down — for back and spine exams.
- Trendelenburg position
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Head lower than the feet — sometimes used for low blood pressure or shock.
- Purpose of draping a patient
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To provide privacy, warmth, and comfort and expose only the area being examined.
- Primary purpose of wound care
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Promote healing and prevent infection by keeping the wound clean and protected.
- RICE for a soft-tissue injury
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Rest, Ice, Compression, Elevation.
- First step before any procedure
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Verify the order, identify the patient with two identifiers, and explain the procedure.
- Single most important infection-control measure
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Hand hygiene before and after every patient contact.
- Standard precautions
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Treat every patient's blood and body fluids as potentially infectious for all patients.
- Medical asepsis
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Clean technique that reduces the number and spread of microorganisms.
- Surgical asepsis
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Sterile technique that eliminates all microorganisms (sterile field).
- Chain of infection (six links)
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Agent, reservoir, portal of exit, mode of transmission, portal of entry, and susceptible host.
- Easiest link to break in the chain of infection
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Mode of transmission — interrupted by hand hygiene and standard precautions.
- Transmission-based precautions
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Contact, droplet, and airborne precautions added for specific organisms.
- How to handle used sharps
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Drop point-first, never recapped by hand, into a puncture-proof sharps container.
- OSHA Bloodborne Pathogens Standard
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29 CFR 1910.1030 — protects workers from blood-borne disease exposure.
- Sterile field border rule
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A 1-inch border around a sterile field is considered non-sterile.
- When is a sterile field contaminated?
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If anything below the waist or out of sight touches it, or if it gets wet.
- PPE donning order
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Gown, mask/respirator, goggles/face shield, then gloves.
- PPE doffing order
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Gloves, goggles/face shield, gown, then mask/respirator.
- Autoclave
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A device that sterilizes instruments with pressurized steam (commonly 121 °C).
- Sanitization vs disinfection vs sterilization
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Sanitization lowers microbe counts; disinfection kills most pathogens; sterilization destroys all microorganisms.
- Biohazard waste disposal
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Place in a labeled red biohazard bag or sharps container per facility policy.
- Point-of-care testing (POCT)
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Diagnostic testing done at or near the patient, such as glucose or rapid strep.
- CLIA-waived test
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A simple, low-risk lab test that a medical assistant is permitted to perform.
- What does a urinalysis dipstick check?
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Glucose, protein, blood, pH, ketones, leukocytes, and specific gravity.
- Specimen handling rule
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Label the specimen with patient identifiers at the bedside and transport it promptly per protocol.
- Quality control in POCT
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Running controls to confirm a test/instrument is working before reporting patient results.
- Hemoglobin A1c measures what?
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Average blood glucose over about the past 3 months.
- Fasting requirement for many glucose tests
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Usually no food or drink (except water) for 8–12 hours.
- Rapid strep test specimen
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A throat swab to detect group A Streptococcus.
- Order of draw (tube sequence)
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Blood culture, light blue, red/gold, green, lavender, gray.
- Light-blue tube additive and use
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Sodium citrate — coagulation studies (PT/INR, PTT).
- Red/gold (SST) tube additive and use
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Clot activator/gel — serum chemistry and serology.
- Green tube additive and use
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Heparin — plasma chemistry and STAT electrolytes.
- Lavender tube additive and use
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EDTA — complete blood count (CBC) and hematology.
- Gray tube additive and use
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Sodium fluoride — glucose and lactate.
- Most common venipuncture site
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The median cubital vein in the antecubital fossa (bend of the elbow).
- Why does the order of draw matter?
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To prevent additive carryover from one tube contaminating the next and skewing results.
- Effect of EDTA carryover into a chemistry tube
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Falsely raises potassium and falsely lowers calcium.
- Maximum tourniquet time
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No more than 1 minute, to avoid hemoconcentration.
- Order of cleaning a venipuncture site
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Clean with alcohol in a circular motion from the center outward, then let it air dry.
- Hemolysis
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Rupture of red blood cells (from rough handling or a small needle) that can ruin a specimen.
- Hematoma during a draw
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Blood leaking into tissue, causing swelling/bruising — stop and apply pressure.
- Capillary (dermal) puncture site for adults
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The side of a fingertip (the middle or ring finger).
- Capillary puncture site for an infant
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The lateral (side) of the heel.
- Electrodes on a standard 12-lead EKG
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10 electrodes — 4 limb + 6 precordial (chest).
- Electrodes vs leads
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Electrodes are the sensors on the skin; leads are the 12 calculated views.
- V1 electrode position
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4th intercostal space, right sternal border.
- V4 electrode position
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5th intercostal space, left midclavicular line.
- P wave represents
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Atrial depolarization (the atria contracting).
- QRS complex represents
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Ventricular depolarization (the ventricles contracting).
- T wave represents
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Ventricular repolarization (the ventricles recovering).
- EKG standard paper speed
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25 mm/s — 1 small box = 0.04 s and 1 large box = 0.20 s.
- Wandering baseline artifact
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A slow up-and-down drift from movement, breathing, or loose electrodes.
- 60-cycle (AC) interference
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Uniform thick fuzz from nearby electrical equipment or crossed lead wires.
- Normal sinus rhythm
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Regular, 60–100/min, with an upright P wave before every QRS.
- Pyrexia
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A fever — an elevated body temperature.
- Afebrile
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Without fever (normal temperature).
- Sphygmomanometer
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The cuff-and-gauge device used to measure blood pressure.
- Correct blood-pressure cuff size
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A cuff bladder that encircles ~80% of the arm; too small reads high, too large reads low.
- Pulse pressure
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The difference between systolic and diastolic blood pressure.
- Pulse deficit
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The difference between the apical and radial pulse rates.
- Apnea
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Absence of breathing.
- Dyspnea
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Difficult or labored breathing.
- Hypoxemia
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Low oxygen level in the blood.
- Where is the carotid pulse?
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In the neck, beside the trachea — used to check the pulse in an emergency.
- Auscultation
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Listening to body sounds (heart, lungs, bowel) with a stethoscope.
- Palpation
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Examining the body by touch (e.g., feeling a pulse).
- Normal infant respiratory rate
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About 30–60 breaths per minute.
- Tympanic temperature site
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The ear (tympanic membrane).
- Temporal temperature site
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The forehead (temporal artery).
- Goniometer
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An instrument that measures a joint's range of motion (angle).
- Spirometry
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A test of lung function measuring the volume and speed of exhaled air.
- Snellen chart
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A wall chart used to test distance (visual acuity) vision at 20 feet.
- Ishihara test
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A test for color-vision deficiency using colored dot plates.
- Audiometry
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A hearing test that measures the softest sounds a patient can hear.
- Body mechanics
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Using correct posture and movement (bend at the knees, keep loads close) to prevent injury.
- Ambulation
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Walking; assisting a patient to walk safely.
- Gait belt
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A safety belt used to support and steady a patient when transferring or walking.
- Suture vs staple removal
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Done on provider order using sterile technique; count to confirm all are removed.
- Purpose of a tourniquet for injections
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None — tourniquets are for venipuncture, not for giving most injections.
- Z-track technique
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An IM injection method that prevents medication leaking back into the skin.
- Cold (cryotherapy) application
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Reduces swelling and pain by constricting blood vessels.
- Heat (thermotherapy) application
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Increases circulation and relaxes muscles by dilating blood vessels.
- Crash cart
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A mobile cart of emergency equipment and medications.
- AED
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Automated external defibrillator — analyzes the rhythm and can deliver a shock.
- Nosocomial (healthcare-associated) infection
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An infection acquired in a health-care setting.
- Pathogen
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A disease-causing microorganism — bacterium, virus, fungus, or parasite.
- Reservoir (chain of infection)
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Where the pathogen lives and multiplies.
- Vector transmission
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Spread of a pathogen by an insect or animal (e.g., a mosquito).
- Droplet vs airborne precautions
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Droplet = large drops, short range (mask); airborne = tiny particles that linger (N95, negative-pressure room).
- Hand hygiene with alcohol-based rub
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Acceptable unless hands are visibly soiled, when soap and water are required.
- MSDS / SDS
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Safety Data Sheet — chemical hazard and handling information required by OSHA.
- Surgical scrub
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Cleansing the hands and forearms before sterile procedures.
- Centrifuge
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A device that spins blood to separate cells from plasma or serum.
- Serum vs plasma
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Serum is plasma without clotting factors (from a clotted tube); plasma is from an anticoagulated tube.
- Reference range
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The expected normal range of values for a lab test.
- Occult blood test
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Detects hidden blood in stool (e.g., FOBT/FIT) to screen for GI bleeding.
- Glucometer
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A device that measures blood glucose from a fingerstick sample.
- Antecubital fossa
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The inner bend of the elbow — the primary venipuncture area.
- Butterfly (winged) needle use
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For small, fragile, or hand veins.
- Gauge of a needle
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Its diameter — the higher the number, the smaller the bore.
- Why invert additive tubes?
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To mix the additive with the blood and prevent clotting (gently, not shaking).
- Fasting specimen
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A sample collected after the patient has not eaten for a set period.
- Syncope during a draw
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Fainting — stop, lower the patient's head, and ensure safety.
- Petechiae
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Tiny red spots that may appear from a tourniquet that is too tight or left too long.
- Most common phlebotomy complication
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Hematoma (bruising) from blood leaking into the tissue.
- PR interval normal range
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0.12–0.20 seconds.
- QRS duration normal
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Less than 0.12 seconds.
- Limb-lead color: right arm
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White ('white on the right').
- Limb-lead color: left leg
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Red ('fire' on the left leg).
- Holter monitor
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A portable EKG worn 24–48 hours to catch intermittent arrhythmias.
- Atrial fibrillation on EKG
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Irregularly irregular rhythm with no true P waves.
Patient Care Coordination & Education (15)
- Teach-back method
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Asking the patient to restate instructions in their own words to confirm understanding.
- Medical assistant's role in patient education
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Reinforce the provider's instructions in plain language and confirm understanding — not give new advice.
- Health literacy
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A patient's ability to understand and use health information.
- What is a referral?
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Connecting a patient to another provider or specialist for further care.
- Care coordination
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Organizing a patient's care across providers — referrals, labs, records, and follow-up.
- 'Closing the loop' in coordination
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Confirming the referral happened and the result came back.
- Prior authorization
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Approval an insurer requires before certain services are provided.
- Patient navigator
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A person who helps a patient overcome barriers to accessing care.
- Best practice when a patient can't read English
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Use a qualified interpreter and translated materials.
- Documenting patient education
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Record what was taught, the materials given, and that understanding was confirmed.
- SOAP note
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Subjective, Objective, Assessment, Plan — a structured documentation format.
- Discharge instructions
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Written and verbal directions a patient follows after the visit.
- Continuity of care
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Coordinated, consistent care over time and across providers.
- Community resource referral
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Connecting a patient to services like transportation, food, or support groups.
- Adapting education for older adults
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Speak clearly, allow more time, and use larger print and simple steps.
Administrative Assisting (26)
- ICD-10-CM codes describe
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The diagnosis — why care was given (the patient's condition).
- CPT codes describe
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The procedures and services performed (what was done).
- HCPCS Level II codes
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Supplies, equipment, and services not included in CPT.
- Medical necessity on a claim
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The CPT procedure code must be supported by an ICD-10 diagnosis code.
- EHR
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Electronic health record — the digital patient chart.
- How to correct an EHR/paper-chart error
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Draw a single line through it, initial and date; never erase or delete the original.
- Wave scheduling
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Several patients booked at the top of the hour and seen in the order they arrive.
- Modified-wave scheduling
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Patients booked at staggered intervals within the hour.
- Cluster scheduling
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Grouping similar appointment types together.
- Scheduling matrix
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Blocking out times the provider is unavailable so they aren't booked.
- Double-booking
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Two patients in one slot — used sparingly for urgent add-ons.
- Copayment
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A fixed amount the patient pays for a covered service at the time of the visit.
- Deductible
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The amount a patient pays out of pocket before insurance begins to pay.
- Explanation of benefits (EOB)
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A statement from the insurer explaining what was paid and what the patient owes.
- Accounts receivable
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Money owed to the practice for services already provided.
- CMS-1500 form
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The standard paper claim form for outpatient/professional services.
- Premium (insurance)
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The amount paid (often monthly) to keep an insurance policy active.
- Coinsurance
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The percentage of a covered cost the patient pays after the deductible.
- Medicare
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Federal insurance primarily for people 65 and older.
- Medicaid
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Joint federal-state insurance for people with low income.
- Clean claim
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A claim with no errors that can be processed without extra information.
- Aging report
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A report showing how long accounts have been unpaid.
- Encounter form / superbill
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A form listing services and codes for a visit, used for billing.
- Fee schedule
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The list of charges for the practice's services.
- No-show documentation
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Record missed appointments in the patient's chart.
- Inventory management
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Tracking and reordering supplies so the office doesn't run out.
Communication & Customer Service (20)
- Therapeutic communication
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Verbal and nonverbal techniques that build trust and gather accurate information.
- Active listening
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Giving full attention, not interrupting, and confirming understanding.
- Open-ended question
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A question that invites more than a yes/no answer (e.g., 'How are you feeling?').
- Communication blocks to avoid
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Giving advice, false reassurance, interrupting, and changing the subject.
- Nonverbal communication
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Posture, gestures, eye contact, tone, and facial expression.
- Reflecting (in communication)
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Repeating or paraphrasing what the patient said to confirm understanding.
- Clarifying (in communication)
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Asking for more detail to make a vague statement clear.
- Professional telephone etiquette
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Identify yourself and the office, be courteous, and never give medical advice outside your scope.
- Cultural competence
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Respecting and adapting care to a patient's cultural beliefs and practices.
- Communicating with a hearing-impaired patient
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Face the patient, speak clearly, and use written materials or an interpreter as needed.
- Empathy vs sympathy
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Empathy = understanding the patient's feelings; sympathy = feeling sorry for them.
- Telephone triage
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Prioritizing callers by urgency and routing emergencies appropriately.
- Feedback (communication)
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The receiver's response that confirms a message was understood.
- Closed-ended question
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A question answered with yes/no or a single word.
- Defense mechanism: denial
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Refusing to accept a painful reality.
- Personal space / proxemics
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The comfortable distance between people during interaction.
- Documentation of a phone call
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Record the date, time, caller, message, and action taken.
- Handling an angry patient
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Stay calm, listen actively, acknowledge feelings, and avoid arguing.
- Communicating with a child
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Use simple words, be honest, and involve the caregiver.
- Grief stages (Kübler-Ross)
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Denial, anger, bargaining, depression, and acceptance.
Medical Law & Ethics (28)
- HIPAA
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The Health Insurance Portability and Accountability Act — protects patients' health information.
- PHI
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Protected health information — individually identifiable health data.
- Minimum necessary standard
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Access and disclose only the PHI needed to do the task.
- Permitted PHI uses without authorization
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Treatment, payment, and health-care operations (TPO).
- Informed consent
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Voluntary agreement to a procedure after the provider explains risks, benefits, and alternatives.
- Implied consent
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Consent inferred from a patient's actions or assumed in a true emergency.
- Who obtains informed consent?
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The provider — the medical assistant may witness the signature.
- Medical assistant's scope of practice
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Delegated clinical and administrative tasks under provider supervision and state law — no diagnosing or prescribing.
- Negligence
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Failure to provide the standard of care that a reasonable person would.
- Standard of care
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The level of care a reasonably competent provider would give in the same situation.
- Mandatory reporting
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Legally required reporting of abuse, neglect, and certain communicable diseases.
- Advance directive
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A document stating a patient's wishes for care if they can't decide for themselves.
- 'If it wasn't documented, it wasn't done'
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The charting principle that care must be documented to be legally recognized.
- Battery (in health care)
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Touching or treating a patient without consent.
- Abandonment
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Ending the provider-patient relationship without proper notice or transfer of care.
- Beneficence
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The ethical principle of acting in the patient's best interest.
- Tort
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A wrongful act (other than breach of contract) that causes harm.
- Malpractice
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Professional negligence by a health-care provider.
- Defamation
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Harming someone's reputation — libel (written) or slander (spoken).
- Invasion of privacy
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Improperly disclosing or exposing a patient's private information.
- Good Samaritan law
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Protects those who give reasonable emergency aid in good faith from liability.
- Subpoena
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A legal order to produce records or testify.
- Confidentiality
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Keeping a patient's information private and shared only as permitted.
- Living will
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An advance directive stating wishes about life-sustaining treatment.
- Durable power of attorney for health care
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Names a person to make medical decisions if the patient cannot.
- Patient's Bill of Rights
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Sets out a patient's rights to information, privacy, and respectful care.
- Emancipated minor
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A minor legally able to consent to their own care.
- Res ipsa loquitur
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'The thing speaks for itself' — negligence is obvious (e.g., a retained instrument).
References
- 1.National Healthcareer Association (NHA). “Certified Clinical Medical Assistant (CCMA) Certification & Test Plan (3.0).” NHA.org. ↑
- 2.Centers for Disease Control and Prevention (CDC). “Standard Precautions & Infection Control in Healthcare.” CDC.gov. ↑
- 3.National Institutes of Health / National Library of Medicine. “StatPearls & MedlinePlus (anatomy, vitals, medication administration, phlebotomy).” NIH/NLM. ↑

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