This free Salesforce Administrator study guide walks through every content domain the Salesforce Certified Administrator exam tests, organized to the current official exam outline (refreshed December 2025).[1]
It’s interactive, not a wall of text: every module has built-in checkpoint quizzes, flashcards, and practice questions, so you learn by doing — not just reading.
The exam tests eight official domains, and we teach them in eight study modules, leading with the heaviest-weighted content. Read a module, test yourself at each checkpoint, then drill gaps with our free practice test and flashcards. This guide is a high-yield overview that maps the official content — not a full Salesforce reference manual.
Salesforce Administrator Exam Snapshot
| Detail | Salesforce Administrator Exam |
|---|---|
| Questions | 60 scored + up to 5 unscored (about 65 total) |
| Format | Multiple choice / multiple select, computer-based |
| Time | 105 minutes |
| Passing score | 68% (English) — 41 of 60 scored correct |
| Cost | $200 registration; $100 retake (+ tax) |
| Delivery | Onsite testing center or online proctored |
| Certifying body | Salesforce |
| Eligibility | None required (6+ months admin experience recommended) |
| Retake policy | 24-hour wait between attempts |
| Outline version | Refreshed December 15, 2025 |
After the December 2025 refresh the exam has eight domains. The four heaviest — Data & Analytics Management and the three 15% domains — together make up 62% of the exam, so that is where to invest first.[1] Study by weight:
Module 1 · Data & Analytics Management
Domain 1, 17% of the exam — the single largest domain. This domain is about getting data into Salesforce cleanly, keeping it clean, and getting insight out with reports and dashboards. It is the highest-yield place to start.
1.1 Importing & Exporting Data
The two import tools are the and , and the exam loves to make you choose between them. The Data Import Wizard runs in the browser, handles up to 50,000 records for common standard objects and custom objects, and has built-in duplicate matching. Data Loader is a desktop/CLI app for up to 5 million records, all objects, and the operations the Wizard can’t do.
| Data Import Wizard | Data Loader | |
|---|---|---|
| Where it runs | In the browser (Setup) | Desktop app or command line |
| Record limit | Up to 50,000 | Up to 5,000,000 |
| Objects | Common standard + custom objects | All objects |
| Operations | Insert, update, upsert | Insert, update, upsert, delete, export |
| Delete records? | No | Yes |
| Schedule recurring loads? | No | Yes (via CLI) |
| Best for | Everyday admin imports | Large or complex loads, exports, backups |
An combines insert and update: it uses a record ID or an to update matching records and create the rest. For exports and backups, use Data Loader or the Data Export service in Setup.
1.2 Data Quality & Mass Actions
Data quality is enforced with (block bad saves), paired with a (block or alert on duplicates), and required fields. For bulk maintenance, admins use mass transfer (reassign ownership), mass delete, and mass update tools. Deleted records sit in the Recycle Bin for 15 days before permanent removal.
| Tool | What it does |
|---|---|
| Validation rule | Blocks a save when a formula condition fails, with an error message |
| Duplicate + matching rule | Alerts or blocks when a new record matches an existing one |
| Mass transfer | Reassigns ownership of many records at once |
| Mass delete | Deletes many records of selected types (to the Recycle Bin) |
| Data Export service | Generates scheduled CSV backups of org data |
1.3 Reports & Dashboards
A defines which objects and fields are reportable and how related objects are joined. Every report uses one of four formats: (a flat list), (grouped rows with subtotals), (grouped by rows and columns), and (multiple blocks). Power features include the , the , custom filter logic, and summary formulas.[11]
| Format | Use it for |
|---|---|
| Tabular | A simple flat list — exports and list-style views |
| Summary | Rows grouped with subtotals and charts (most common) |
| Matrix | Comparing totals across two dimensions (rows × columns) |
| Joined | Related but distinct data sets side by side, even different report types |
A visualizes report data; each component is fed by a single source report. In a standard dashboard, the determines whose data everyone sees; a shows each viewer their own data. A writes report results to a custom object so you can trend data over time.
Checkpoint · Data & Analytics Management
Question 1 of 10
An administrator builds an Opportunities report and wants to show only records where Stage equals Closed Won OR Amount is greater than 100,000. Using the standard filter row interface, both conditions are currently combined with AND. What must the administrator configure to change this to an OR relationship?
Module 2 · Configuration & Setup
Domain 2, 15% of the exam. This domain is the heart of Salesforce administration: managing users, controlling login security, and — most importantly — the security model that decides who can do what and see which records.
2.1 Users, Licenses & Login Security
Each user needs a (which sets the baseline features) and is created, edited, and maintained in Setup. You cannot delete a user — you deactivate them (which frees the license) or freeze them (an immediate, reversible login block while you reassign their records). Login security includes password policies, multi-factor authentication (MFA), login IP ranges and hours, and session settings.
Layer 1
Org-level security
Who can log in, when, and from where — password policies, MFA, login IP ranges and hours, session settings.
Layer 2
Object-level security
What objects a user can Create, Read, Edit, Delete (CRUD) — set on profiles and permission sets.
Layer 3
Field-level security (FLS)
Which fields a user can see and edit — overrides page layouts and applies everywhere, including reports and the API.
Layer 4
Record-level security
Which individual records a user can access — set by org-wide defaults, then opened with the role hierarchy, sharing rules, and manual sharing.
2.2 Profiles, Permission Sets & Roles
This is the most-tested distinction on the exam. A is the baseline — every user has exactly one. A grants additional access on top, and a user can have many; bundle them with a . Modern best practice is minimal-access profiles plus permission sets rather than dozens of custom profiles.[4] A is different again: it controls record-level access through the .
| Profile | Permission set | Role | |
|---|---|---|---|
| Per user | Exactly one | Many | One (optional) |
| Controls | What you can DO (baseline) | Extra of what you can DO | Which RECORDS you can see |
| Grants object/field access | Yes | Yes (additive) | No |
| Affects record visibility | No | No | Yes (via hierarchy) |
| Best practice | Keep minimal | Grant most access here | Mirror your org chart |
Within profiles and permission sets you set (CRUD, plus View All / Modify All) and (FLS). FLS is powerful: a field hidden by FLS is hidden everywhere — page layouts, reports, and the API.
2.3 The Record-Access Model
Record access starts locked down with the (OWD) — the most restrictive baseline per object (Private, Public Read Only, or Public Read/Write) — and is then opened up by four tools: the role hierarchy, (owner- or criteria-based), , and teams. Sharing can only grant access, never restrict below the OWD.[3]
Org-Wide Defaults (OWD)
The baseline — the most restrictive level (Private, Public Read Only, Public Read/Write). Start here and open up.
Role Hierarchy
Grants users access to records owned by people below them in the hierarchy (roll-up access).
Sharing Rules
Automatic exceptions to OWD that grant extra access to public groups, roles, or owners — by ownership or by criteria.
Manual Sharing
One-off sharing of a single record by its owner or an admin (when OWD is Private or Read Only).
Checkpoint · Configuration & Setup
Question 1 of 10
An administrator must give the entire org a common baseline of object access and tab visibility, then layer extra permissions onto only a few power users without changing what everyone else can do. Which combination follows Salesforce's recommended model for granting access?
Module 3 · Object Manager & Lightning App Builder
Domain 3, 15% of the exam. This domain is the data model — objects, fields, and the relationships between them — plus how you present records with record types, page layouts, and Lightning record pages.
3.1 Objects, Fields & Relationships
Salesforce ships with (Account, Contact, Lead, Opportunity, Case) and you add (API name ends in __c). The two main relationships are the (loosely coupled, independent ownership) and the (tightly coupled, the detail inherits the master’s sharing and is deleted with it). Two master-detail fields make a — a many-to-many relationship.[5]
Lookup
Loosely coupled. Child can exist without the parent. Child keeps its own owner and sharing. Deleting the parent does not delete children.
Master-Detail
Tightly coupled. Detail inherits the master's owner and sharing. Deleting the master cascade-deletes details. Enables roll-up summary fields.
Junction object
A custom object with TWO master-detail relationships — used to model a many-to-many relationship between two objects.
| Lookup | Master-detail | |
|---|---|---|
| Coupling | Loose | Tight |
| Child ownership & sharing | Its own | Inherited from the master |
| Delete parent | Child remains | Child is cascade-deleted |
| Child required? | Optional | Required (must have a master) |
| Roll-up summary fields | Not supported | Supported |
3.2 Record Types, Layouts & Lightning Pages
A gives different users different page layouts, picklist values, and business processes on the same object. A controls the fields, related lists, and buttons on a record (assigned by profile and record type). A , built in the , controls the overall component arrangement and visibility in Lightning Experience — and lets you place individual fields directly on it.[6][7]
| Page layout | Lightning record page | |
|---|---|---|
| Controls | Fields, related lists, buttons (the 'form') | Component arrangement, tabs, visibility |
| Built in | Page Layout editor | Lightning App Builder |
| Assigned by | Profile + record type | App, record type, and profile |
| Component visibility rules | No | Yes (filters by field, device, user) |
3.3 Formula & Roll-Up Summary Fields
A is read-only and calculates its value at runtime from other fields (it isn’t stored), and a cross-object formula can pull values from a parent record. A lives on a master record and aggregates child records with COUNT, SUM, MIN, or MAX — which is exactly why it requires a master-detail relationship.
| Formula field | Roll-up summary field | |
|---|---|---|
| Calculates from | Fields on the same (or parent) record | Child records in a master-detail relationship |
| Operations | Any formula expression | COUNT, SUM, MIN, MAX |
| Requires master-detail | No | Yes |
| Stored? | No (computed at runtime) | Yes (recalculated on child change) |
Checkpoint · Object Manager & Lightning App Builder
Question 1 of 10
Before assigning record types on the Lead object, an administrator must first define the underlying process that orders the Lead Status picklist values for each record type. Which configuration is required to associate a status sequence with a record type?
Module 4 · Automation
Domain 4, 15% of the exam. Salesforce automation is now Flow-first: is the primary declarative tool, and Workflow Rules and Process Builder reached end of support on December 31, 2025. Know Flow types, approval processes, and which tool fits which need.
4.1 Flow Builder & Flow Types
Flow Builder creates several flow types. A shows interactive screens to guide a user.
A runs when a record is created, updated, or deleted — before-save for fast field updates on the same record (no extra database operation) and after-save for related records, emails, and other actions. A runs at a set time over a batch, and an autolaunched flow runs in the background.[8][9]
| Flow type | Runs when | Use it for |
|---|---|---|
| Screen flow | A user launches it | Guided, multi-step data entry with screens |
| Record-triggered (before-save) | A record is saved (created/updated) | Fast field updates on the same record |
| Record-triggered (after-save) | After a record is saved | Related records, emails, async actions |
| Scheduled | At a set time/frequency | Batch processing over many records |
| Autolaunched | Called by code, action, or another flow | Reusable background automation (subflows) |
4.2 Approval Processes
An routes a record to one or more approvers for human sign-off. It defines entry criteria, the steps and approvers, and automated actions on submission, approval, rejection, and recall — such as field updates, , and tasks.[10]
4.3 Choosing the Right Automation Tool
The exam constantly asks “which tool?” The rule of thumb: validation rule to block bad data, before-save flow for same-record field updates, after-save flow for everything else automated, and an approval process for human sign-off.
If you need to: Block an invalid record on save
Validation Rule
If you need to: Update fields fast on the SAME record being saved
Before-save record-triggered Flow
If you need to: Create/update related records, send email, call actions
After-save record-triggered Flow
If you need to: Guide a user through screens to collect input
Screen Flow
If you need to: Run automation on a schedule over many records
Scheduled Flow
If you need to: Route a record for human sign-off
Approval Process
Checkpoint · Automation
Question 1 of 10
An administrator has three separate record-triggered flows that all run after save on the Account object, and the order in which they execute matters for the result. Which Flow Builder feature lets the administrator view and set a numeric trigger order so the flows run in a predictable sequence?
Module 5 · Sales & Marketing Applications
Domain 5, 10% of the exam. This domain covers the standard sales objects and how marketing feeds them: leads, opportunities, products and price books, and campaigns.
5.1 Leads, Opportunities & Products
A is an unqualified prospect stored apart from accounts and contacts. When you a lead, it becomes an Account, a Contact, and optionally an , with the lead’s fields mapped across.
route new leads automatically. Opportunities move through stages (a sales process) toward Closed Won; products come from a , added to an opportunity as line items.
Lead
Unqualified prospect, stored separately
Qualify
Work and score the lead
Convert
One click converts the lead
Account + Contact + Opportunity
Lead data maps to the new records
5.2 Campaigns & Sales Productivity
A tracks a marketing initiative; leads and contacts join it as campaign members with a status, and campaign influence attributes opportunity revenue back to campaigns for ROI. Sales productivity tools include the sales Path (guidance per stage) and activities.
Checkpoint · Sales & Marketing Applications
Question 1 of 10
An administrator wants reps to choose from a different set of opportunity stage values depending on whether the deal is a New Business sale or a Renewal. What configuration links each business scenario to its own subset of stage picklist values?
Module 6 · Service & Support Applications
Domain 6, 10% of the exam. This domain is Service Cloud: managing from creation to resolution, routing them, and enforcing service levels.
6.1 Cases, Queues & Routing
A case is created by phone, a portal, or a channel, then routed. send a new case to the right user or ; act on cases that age past time criteria; auto-response rules acknowledge the customer; and Omni-Channel routes work to the most available, qualified agents.
- 1
Case created
Via web-to-case, email-to-case, phone, a portal, or manually.
- 2
Assigned (auto)
Assignment rules route the case to the right agent or queue.
- 3
Worked & tracked
Agent works the case; entitlements/milestones enforce SLAs; auto-response keeps the customer informed.
- 4
Escalated (if needed)
Escalation rules act on cases that breach time criteria.
- 5
Resolved & closed
Agent resolves, often using Knowledge articles, then closes the case.
6.2 Channels, SLAs & Knowledge
Cases arrive through Web-to-Case and Email-to-Case. Service-level agreements are enforced with entitlements and an (a timeline of milestones, such as first response within an hour). gives agents and customers articles to resolve cases faster, and the Service Console gives agents an efficient workspace.
Checkpoint · Service & Support Applications
Question 1 of 10
A support team complains that when a case sits in the Tier 2 queue, nobody is officially responsible for it until someone manually accepts it. An administrator wants to confirm what happens to record ownership while a case waits in a queue before an agent takes it. Which statement is accurate?
Module 7 · Productivity & Collaboration
Domain 7, 10% of the exam. This domain covers the tools that help users get work done and work together: activities, Chatter, the mobile app, AppExchange, and email productivity.
7.1 Activities, Chatter & Mobile
An is a task (a to-do with a due date) or an event (a calendared appointment); both appear on the Activity Timeline of a record. is the collaboration feed — posts, comments, @mentions, groups, and following records and people. The Salesforce mobile app surfaces Lightning pages, list views, and actions on phones.
| Task | Event | |
|---|---|---|
| What it is | A to-do item | A calendar appointment |
| Has | A due date and status | A start and end time |
| Shown on | Activity Timeline & to-do lists | Activity Timeline & calendar |
7.2 AppExchange & Email Productivity
The is the marketplace for installing managed packages that extend Salesforce. A managed package is upgradable and locked by the publisher; an unmanaged package is an editable template you own after install. Email productivity includes reusable email templates, list email, and integrations such as Salesforce Inbox.
Checkpoint · Productivity & Collaboration
Question 1 of 10
An administrator wants sales reps to filter and view a saved set of records, such as all open opportunities closing this quarter that they own, directly from the Opportunities tab without running a report. Which Salesforce feature provides this saved, filterable display of records?
Module 8 · Agentforce AI
Domain 8, 8% of the exam — brand new in the December 2025 refresh. is Salesforce’s platform for building AI agents that take actions and answer questions using trusted Salesforce data. As an admin, you set up, secure, and troubleshoot agents.[1]
8.1 Agents, Topics & Actions
You build an agent in . An agent is organized into — groupings of related jobs, each with instructions and the actions it can perform (query records, run a flow, draft an email). The agent is grounded in company data so its answers reflect real records rather than guesses.
| Element | What it is |
|---|---|
| Agent | An AI assistant that reasons over data and performs tasks |
| Topic | A grouping of related jobs the agent can handle |
| Action | A specific task the agent can invoke (e.g., query or update records, run a flow) |
| Grounding | Using trusted Salesforce data so responses are accurate and relevant |
| Prompt Builder | A tool for reusable, grounded generative-AI prompt templates |
8.2 Permissions, Prompts & Troubleshooting
To enable Agentforce, an admin turns it on in Setup and assigns the required permission sets and licenses. Agents respect the Salesforce security model — they can only use the data and actions they are granted— so troubleshooting an agent that can’t access a record means checking its user permissions, the action’s data access, and sharing. Admins also manage and update the agent’s and test agents before deployment.
Checkpoint · Agentforce AI
Question 1 of 10
A service organization wants to deploy an autonomous AI assistant that can independently reason over a customer's question, decide which actions to take, and resolve common support cases in a self-service channel without a human agent driving each step. Which Salesforce capability is designed for this use case?
How to Use This Salesforce Administrator Study Guide
This guide is built to be worked, not just read. The most efficient path to a pass:
- Study by weight. Data & Analytics (17%) plus the three 15% domains (Configuration & Setup, Object Manager & Lightning App Builder, Automation) are 62% of the exam — master those first.
- Check off as you go. Use the Study Guide Contents to mark each section done; it raises your exam-readiness score.
- Take every checkpoint. The end-of-module quizzes show you exactly which domains need another pass.
- Drill the weak domain. Send your weak area into the flashcards and a practice test until the score climbs.
- Learn the “which tool?” decisions. Profiles vs. permission sets, lookup vs. master-detail, validation rule vs. flow — these distinctions are where the exam scores you.
Salesforce Administrator Concept Questions
Common Salesforce admin concepts candidates search while studying for the exam — each answered briefly and backed by an official Salesforce source. Test yourself, then drill them as flashcards.
Salesforce Administrator Glossary
The high-yield Salesforce admin terms in one place — hover any dotted term in the guide, or flip the whole deck here as a self-grading flashcard set.
- Activity
- A task (a to-do with a due date) or an event (a calendared appointment) tracked against records.
- Agent Builder
- The tool used to create and configure Agentforce agents, defining their topics, instructions, and actions.
- Agentforce
- Salesforce's platform for building AI agents that take actions and answer questions using trusted Salesforce data.
- AppExchange
- Salesforce's marketplace for installing managed packages that extend the platform.
- Approval process
- A multi-step automation that routes a record to approvers, with actions on submission, approval, rejection, and recall.
- Assignment rule
- A rule that automatically routes new cases or leads to the right user or queue based on criteria.
- Bucket field
- A report field that categorizes records into groups you define, without a custom formula field.
- Campaign
- A marketing initiative tracked in Salesforce, with members and return-on-investment metrics.
- Case
- A record of a customer question, issue, or request tracked to resolution by the service team.
- Chatter
- Salesforce's enterprise social collaboration tool for posts, comments, mentions, groups, and following records and people.
- Cross filter
- A report filter based on the presence or absence of related records (for example, accounts with or without opportunities).
- Custom object
- An object you create to store data unique to your business; its API name ends in __c.
- Dashboard
- A visual display of report data using components such as charts, gauges, metrics, and tables; each component uses one report.
- Data Import Wizard
- An in-browser tool to import up to 50,000 records for common standard objects and custom objects, with duplicate matching.
- Data Loader
- A desktop or command-line application for importing, updating, upserting, deleting, and exporting up to 5 million records of any object.
- Duplicate rule
- A rule that blocks or alerts when a user saves a record matching an existing one, based on a matching rule.
- Dynamic dashboard
- A dashboard that shows each viewer their own data according to their access, rather than one running user's data.
- Dynamic Forms
- A Lightning App Builder feature that places individual fields and sections on the record page for fine-grained visibility and rules.
- Email alert
- An automation action that sends an email using a template to specified recipients.
- Entitlement process
- A timeline of milestones a case must meet (such as first response time) to enforce service-level agreements.
- Escalation rule
- A rule that escalates cases that remain open beyond defined time criteria.
- External ID
- A custom field that identifies records from an external system, enabling upsert matching and faster lookups.
- Field-level security
- FLS — controls which fields a user can see and edit; it overrides page layouts and applies in reports and the API.
- Flow
- Salesforce's primary declarative automation tool; Flow Builder creates flows that guide users and act on records.
- Formula field
- A read-only field that calculates its value from other fields at runtime; the value is not stored.
- Joined report
- A report with multiple blocks that can use different report types side by side.
- Junction object
- A custom object with two master-detail relationships, used to model a many-to-many relationship.
- Lead
- A prospect or unqualified sales contact stored separately from accounts and contacts until it is qualified and converted.
- Lead conversion
- The process that turns a lead into an Account, a Contact, and optionally an Opportunity, mapping the lead's data.
- Lightning App Builder
- A point-and-click tool to build and customize Lightning app, home, and record pages from components.
- Lightning record page
- A record page built in the Lightning App Builder that arranges components (including the record detail) and their visibility.
- Lookup relationship
- A loosely coupled link between two objects; the child has its own owner and survives if the parent is deleted.
- Manual sharing
- One-off sharing of a single record by its owner or an admin, available when OWD is Private or Read Only.
- Master-detail relationship
- A tightly coupled relationship where the detail inherits the master's owner and sharing and is deleted with it.
- Matching rule
- A rule that defines how Salesforce compares records to identify potential duplicates.
- Matrix report
- A report grouped by both rows and columns, used to compare related totals.
- Object permission
- CRUD access on an object — Create, Read, Edit, Delete — plus View All and Modify All, set on profiles or permission sets.
- Omni-Channel
- A feature that routes work — cases, chats, leads — to the most available, qualified agents based on capacity and skills.
- Opportunity
- A potential revenue deal tracked through stages toward Closed Won or Closed Lost.
- Organization-wide default
- OWD — the baseline, most-restrictive level of record access for an object; access is then opened up from there.
- Page layout
- Controls the fields, related lists, buttons, and sections shown on a record.
- Permission set
- An additive grant of permissions and access assigned on top of a profile; a user can have many. It only grants, never removes, access.
- Permission set group
- A bundle of permission sets assigned together; muting permission sets can remove specific permissions within the group.
- Price book
- A list of products with their prices; the standard price book holds standard prices and custom price books hold segment prices.
- Profile
- A collection of settings and permissions that defines what a user can do. Every user has exactly one profile.
- Prompt Builder
- A tool to create reusable, grounded generative-AI prompt templates that pull in Salesforce data.
- Public group
- A collection of users, roles, and other groups used to simplify sharing rules and manual sharing.
- Queue
- A holding area that can own records (cases, leads, custom objects) and route work until a team member takes ownership.
- Record type
- A setting that offers different page layouts, picklist values, and business processes to different users for one object.
- Record-triggered flow
- A flow that runs when a record is created, updated, or deleted; before-save updates the record fast, after-save acts more broadly.
- Report type
- A template that defines which objects and fields are available in a report and how related objects are joined.
- Reporting snapshot
- A scheduled job that writes report results to a custom object so you can report on data over time.
- Role
- A position in the role hierarchy that controls record-level access — which records a user can see — separate from permissions.
- Role hierarchy
- A structure where users higher up inherit access to records owned by or shared with users below them (roll-up access).
- Roll-up summary field
- A field on a master record that aggregates (COUNT, SUM, MIN, MAX) values from related detail records.
- Running user
- The user whose access determines the data shown in a standard dashboard.
- Salesforce Knowledge
- A knowledge base of articles agents and customers use to resolve cases.
- Scheduled flow
- An autolaunched flow that runs at a set time and frequency over a batch of records.
- Screen flow
- A flow that displays interactive screens to guide a user through a process and collect input.
- Sharing rule
- An automatic exception to the org-wide default that grants extra record access to groups, roles, or owners. It can only grant access.
- Standard object
- An object provided by Salesforce out of the box, such as Account, Contact, Lead, Opportunity, and Case.
- Summary report
- A report with rows grouped by one or more fields, allowing subtotals and charts.
- Tabular report
- A simple, flat list of records with no grouping or subtotals.
- Topic
- In Agentforce, a grouping of related jobs an agent can handle, containing instructions and the actions for that subject.
- Upsert
- A combined insert-and-update operation that uses an external ID or record ID to update matches and create the rest.
- User license
- Defines the baseline set of features available to a user (for example, Salesforce or Platform).
- Validation rule
- A formula that checks data when a record is saved and blocks the save with an error message if it fails.
Salesforce Administrator Study Guide FAQ
The exam has 60 scored multiple-choice questions plus up to 5 unscored questions that don't affect your score, for about 65 items total. You get 105 minutes. Questions are multiple choice or multiple select.
After the December 2025 refresh there are eight domains: Data and Analytics Management (17%), Configuration and Setup (15%), Object Manager and Lightning App Builder (15%), Automation (15%), Sales and Marketing Applications (10%), Service and Support Applications (10%), Productivity and Collaboration (10%), and Agentforce AI (8%).
You need 68% on the English-language exam — that is 41 of the 60 scored questions correct. Salesforce scales the passing score by exam language, so other deliveries may differ slightly. The earlier 65% figure is from before the December 2025 refresh.
The registration fee is 200 USD plus applicable tax, and a retake is 100 USD plus tax. You can take it at a testing center or online with a proctor. There is a 24-hour wait between attempts.
No formal prerequisite is required. Salesforce recommends six or more months of hands-on administration experience and completion of an admin course before you sit the exam, but anyone can register.
Agentforce AI (8%) was added in the December 2025 refresh. It covers AI agent use cases, setting up agent permissions and access, managing prompts, applying agents to business scenarios, and troubleshooting agent access issues — all grounded in trusted Salesforce data.
Study by weight. Start with Data and Analytics Management (17%), then the three 15% domains — Configuration and Setup, Object Manager and Lightning App Builder, and Automation — which together are most of the exam. Read each module, take the checkpoint quiz, then drill gaps with our free practice test and flashcards.
Yes. This study guide, the checkpoint quizzes, the glossary, the practice test, and the flashcards are 100% free with no account required.
References
- 1.Salesforce. “Salesforce Administrator Credential.” trailhead.salesforce.com. ↑
- 2.Salesforce. “Administrator Certification Prep Trail.” trailhead.salesforce.com. ↑
- 3.Salesforce. “Control Access to Records (Data Security).” trailhead.salesforce.com. ↑
- 4.Salesforce. “Data Security: Overview.” trailhead.salesforce.com. ↑
- 5.Salesforce. “Build Platform Apps in Lightning Experience.” trailhead.salesforce.com. ↑
- 6.Salesforce. “Create and Configure Lightning Experience Record Pages.” help.salesforce.com. ↑
- 7.Salesforce. “Assign Page Layouts to Profiles or Record Types.” help.salesforce.com. ↑
- 8.Salesforce. “Build Flows with Flow Builder.” trailhead.salesforce.com. ↑
- 9.Salesforce. “Create a Record-Triggered Flow.” help.salesforce.com. ↑
- 10.Salesforce. “Approval Processes.” help.salesforce.com. ↑
- 11.Salesforce. “Add a Report Chart to a Page Layout.” help.salesforce.com. ↑
- 12.Salesforce. “Lightning Page Types.” help.salesforce.com. ↑
Career Employer
Career Employer is the ultimate resource to help you get started working the job of your dreams. We cover topics from general career information, career searching, exam preparation with free study materials, career interviewing, and becoming successful in your career of choice.
All PostsCareer Employer’s Editorial Process
Here at Career Employer, we focus a lot on providing factually accurate information that is always up to date. We strive to provide correct information using strict editorial processes, article editing, and fact-checking for all of the information found on our website. We only utilize trustworthy and relevant resources. To find out more, make sure to read our full editorial process page here.