- What is the SHRM BASK?
- The SHRM Body of Applied Skills and Knowledge — the framework defining the behavioral competencies and HR knowledge tested on the SHRM-CP and SHRM-SCP exams.
- How many SHRM behavioral competencies are there?
- Nine, grouped into three clusters: Leadership, Interpersonal, and Business.
- Name the three behavioral competency clusters.
- Leadership, Interpersonal, and Business.
- Which competencies are in the Leadership cluster?
- Leadership & Navigation, Ethical Practice, and Inclusive Mindset.
- What is Leadership & Navigation?
- The competency for setting and driving the HR vision and guiding the organization through it; at SCP level, shaping enterprise strategy.
- What does Leadership & Navigation look like at senior (SCP) level?
- Setting the organization-wide HR vision and shaping enterprise strategy with the executive team — not just executing a vision set by others.
- What is influencing in Leadership & Navigation?
- Gaining commitment and support by framing initiatives in terms of others' interests and concerns.
- What does it mean to cascade the vision?
- Translating the organizational vision into clear, role-level expectations so each team has a line of sight from daily work to the goals.
- What is Ethical Practice?
- The competency for integrating integrity, accountability, fairness, and transparency into HR decisions and organizational culture.
- What is moral courage?
- The willingness to take and defend an unpopular but ethically right stance and accept the consequences.
- Are legal and ethical the same thing?
- No. An action can be technically legal yet unethical — e.g., timing layoffs to meet notice rules while deliberately denying earned bonuses.
- Why is a board-endorsed code of ethics stronger than individual judgment?
- It sets shared expectations, supports consistent decisions across the organization, and signals leadership's commitment to integrity.
- What does integrity mean in Ethical Practice?
- Acting ethically regardless of who is watching — not bending policy 'just this once.'
- What is an Inclusive Mindset?
- The competency for fostering an environment where all individuals are respected, valued, and able to contribute fully.
- How does an inclusive mindset show up operationally?
- Consistent, criteria-based evaluation that surfaces and mitigates bias before decisions like ratings or promotions are final.
- What are the four core ethical values SHRM emphasizes?
- Integrity, accountability, fairness, and transparency.
- What does a behavioral competency describe?
- HOW an HR professional applies knowledge on the job — the skills and attributes behind effective action.
- What does HR confidentiality fall under?
- Ethical Practice — protecting sensitive employee and organizational information.
- When two answers both 'work,' which does the SCP exam favor?
- The strategic, enterprise-level choice — the SCP tests senior, advanced proficiency.
- What share of the exam tests behavioral competencies?
- Roughly half (including the situational judgment items, ~40%, plus ~10% competency-knowledge items).
- What is the difference between leading and managing change in HR?
- Leading change sets direction and inspires adoption; managing organizes the resources and steps — Leadership & Navigation emphasizes the former.
- What did the 2026 BASK rename the diversity/global emphasis to?
- It broadened toward an 'Inclusive Mindset,' combining earlier diversity-and-inclusion and global focus.
- When the people strategy drifts from corporate strategy, which competency fixes it?
- Leadership & Navigation — realigning the HR roadmap so it advances the organization's strategic objectives.
- Who is accountable for the HR vision at the senior level?
- The senior HR leader (e.g., CHRO), who sets and drives the organization-wide HR vision.
- What is the 'how vs. what' split of the BASK?
- Behavioral competencies are the HOW; HR functional knowledge is the WHAT.
- Which competencies are in the Business cluster?
- Business Acumen, Consultation, and Analytical Aptitude.
- What is Business Acumen?
- The competency for understanding the organization's operations, finances, and strategy and using that to contribute to its success.
- What does EBITDA stand for?
- Earnings Before Interest, Taxes, Depreciation, and Amortization — used to approximate operating cash generation.
- What is contribution margin?
- The amount by which selling price exceeds variable cost per unit, contributing toward fixed costs and profit.
- What is the debt-to-equity ratio?
- A measure of how much of the company is financed by debt versus owners' equity.
- What is market share?
- The percentage of total industry sales captured by the company.
- What is organic growth?
- Growth driven by expanding the company's own operations, sales, and customer base internally, rather than by acquisition.
- How does HR support a cost-leadership strategy?
- By designing efficient processes, controlling labor cost per unit, and rewarding productivity and continuous improvement.
- How does HR support a differentiation strategy?
- By attracting and retaining creative talent and building a culture that rewards innovation.
- What is a sustainable competitive advantage from HR's view?
- A unique, hard-to-imitate organizational capability — such as a deeply embedded culture of skilled, engaged talent.
- Why align HR objectives with the strategic plan?
- It ensures HR initiatives advance the same priorities the organization is pursuing, reinforcing HR's value to leadership.
- What is Consultation?
- The competency for guiding stakeholders through HR problems by diagnosing the real issue and recommending workable solutions.
- How does a skilled consultant find the root cause?
- By asking iterative 'why' questions and gathering data to trace symptoms back to their underlying cause.
- Why build shared ownership in consulting, not full HR ownership?
- Shared ownership increases the leader's commitment and the sustainability of the change once HR steps back.
- What is scope creep?
- The gradual, uncontrolled expansion of a project's objectives beyond what was originally agreed.
- What is Analytical Aptitude?
- The competency for gathering and interpreting data to make evidence-based HR decisions.
- What earlier competency did Analytical Aptitude evolve from?
- Critical Evaluation — renamed as HR became more data-driven.
- What is HR analytics?
- Collecting and analyzing people data to inform and evaluate HR decisions and demonstrate impact.
- What is the benefit-cost ratio (BCR)?
- Total benefits divided by total costs — e.g., $250,000 ÷ $100,000 = 2.5 to 1.
- How do you calculate a program's net benefit?
- Total benefits minus total costs — e.g., $120,000 benefits over 3 years minus a $40,000 one-time cost = $80,000.
- What is return on investment (ROI) in HR?
- The net benefit of a program as a percentage of its cost, used to justify HR investments.
- Why does Business Acumen matter for HR?
- It lets HR speak the language of the business and tie its initiatives to measurable value.
- What is a balance sheet used for?
- Showing a company's assets, liabilities, and equity at a point in time — including debt versus equity financing.
- What comes first in consultation: solution or diagnosis?
- Diagnosis — name the true root cause before recommending any solution.
- What underpins HR cost-benefit and ROI cases?
- Analytical Aptitude — evidence-based reasoning rather than intuition.
- Which competencies are in the Interpersonal cluster?
- Relationship Management, Communication, and Global Mindset.
- What is Relationship Management?
- The competency for building a network of professional relationships and managing interactions, including negotiation and conflict management.
- What sits inside Relationship Management besides networking?
- Negotiation, conflict management, and teamwork.
- What is a distributive negotiation?
- A single-issue negotiation where parties divide a fixed value — one side's gain is the other's loss.
- What is a reservation (walk-away) point?
- The least favorable terms a party will accept; overlap between the two parties' points creates a deal zone.
- What is an aspiration (target) point?
- An ambitious goal distinct from the walk-away point, used to anchor a negotiation in your favor.
- What is 'the nibble' in negotiation?
- An extra demand made after agreement seems settled, just before signing.
- What are multiple equivalent simultaneous offers (MESO)?
- Presenting several complete offers of equal overall value at once to reveal the counterpart's preferences.
- What is a contingent agreement?
- An agreement that ties terms to a future outcome, used to bridge a gap when parties remain far apart.
- What is reactive devaluation?
- Instinctively rating a proposal as less valuable simply because of who proposed it.
- What mindset generally produces the best negotiation outcomes?
- A win-win, problem-solving orientation rather than a purely competitive one.
- Why does a reputation for fairness help a negotiator?
- It pays off across future rounds when the same counterpart is negotiated with repeatedly.
- What is escalation of commitment in negotiation?
- Continuing to concede because of time and effort already invested — throwing good resources after a deteriorating deal.
- Why avoid artificial deadlines in a negotiation?
- They push parties toward hasty concessions and away from value-creating exploration.
- What is Communication as a competency?
- Exchanging information effectively with stakeholders, tailoring message, channel, and tone to the audience and purpose.
- Why does channel choice matter in communication?
- Different situations need different channels — a chat, a workshop, a written policy, or a town hall — to land the message.
- What is a leading cause of failed change and disengagement?
- Poor or misunderstood communication.
- What is active listening?
- Fully attending to, understanding, and responding to a speaker — a core communication skill, not just waiting to talk.
- What is a Global Mindset?
- The competency for valuing and applying perspectives and practices across cultures and geographies.
- What does a global mindset require in practice?
- Adapting HR approaches to different legal, cultural, and economic contexts rather than imposing one template.
- Which functional area pairs with the Global Mindset competency?
- Managing a Global Workforce — the mindset is the 'how,' the functional area is the practice.
- Is a global mindset about awareness or effectiveness?
- Cultural effectiveness — adapting how you lead and decide, not just being aware of differences.
- How does Relationship Management help HR influence?
- Strong relationships are the channel through which initiatives actually get adopted across the organization.
- What is conflict management within Relationship Management?
- Identifying and resolving disputes constructively to preserve working relationships and outcomes.
- How does communication relate to cascading the vision?
- Two-way communication is how the vision gets cascaded and how HR builds cross-functional trust.
- What does the People domain cover?
- How the organization attracts, develops, rewards, and keeps talent — across five functional areas.
- Name the five People functional areas.
- HR Strategy, Talent Acquisition, Employee Engagement & Retention, Learning & Development, and Total Rewards.
- What is HR strategy?
- Aligning the people plan to the business strategy so HR initiatives advance organizational objectives.
- What is an employee value proposition (EVP)?
- The full set of rewards and experiences an organization offers in exchange for employees' skills and effort.
- What categories often organize an EVP?
- Compensation, benefits, work content, career growth, and affiliation.
- What is EVP segmentation?
- Tailoring the value promise to different talent groups (e.g., early-career value growth; senior value autonomy).
- What is employer branding?
- How an organization presents itself as an employer — externally to job seekers and internally to current employees.
- What is internal employer branding?
- The brand experience cultivated among current employees, distinct from the external brand shown to applicants.
- Why does a 'best places to work' award matter?
- It provides credible external validation of the employer brand.
- What is workforce planning?
- Analyzing current and future talent needs and deciding whether to build, buy, or borrow capabilities.
- What is scenario planning in workforce planning?
- Developing several alternative workforce projections under optimistic, expected, and pessimistic assumptions when demand is uncertain.
- What is succession planning?
- The systematic process of identifying and developing talent to fill key roles when they become vacant.
- What is an emergency (interim) succession plan?
- Immediate, temporary coverage for an unexpected vacancy, separate from longer-term successor development.
- What is a talent pool (bench)?
- A group of high-potential employees developed to move into several key roles, rather than one named heir per role.
- What is a realistic job preview (RJP)?
- Giving applicants honest information about both the positives and negatives of a role to set expectations and reduce early turnover.
- What is a yield ratio?
- The percentage of candidates who advance from one hiring stage to the next, used to find funnel bottlenecks.
- What is total rewards?
- The integrated mix of compensation, benefits, well-being, recognition, and development used to attract, motivate, and retain talent.
- Where do well-being programs sit?
- Inside total rewards — they address employees' physical, financial, and mental health alongside pay.
- What are long-term incentives?
- Rewards like stock options that vest over several years to encourage retention and align employees with shareholders.
- What is employee engagement?
- The emotional commitment employees have to the organization and its goals, a driver of retention and performance.
- What is learning & development (L&D)?
- The functional area building employee skills and capability through training, coaching, and development programs.
- What is talent acquisition?
- The functional area for sourcing, recruiting, selecting, and onboarding the talent the organization needs.
- Why segment the EVP rather than offer one promise?
- Different talent groups value different things, so a segmented EVP attracts and retains each group more effectively.
- What is retention in HR?
- Keeping valued employees through engagement, development, fair rewards, and a strong employee experience.
- How does HR strategy connect to Business Acumen?
- Both align HR to the organization's strategic objectives — strategy is the plan, acumen is the business understanding behind it.
- What does the Organization domain cover?
- How the HR function and the organization itself are structured and improved.
- Name the five Organization functional areas.
- Structure of the HR Function, Organizational Effectiveness & Development, Workforce Management, Employee & Labor Relations, and Technology Management.
- What is change management?
- The systematic approach to preparing, supporting, and helping individuals and the organization adopt and sustain change.
- At what level does Kotter's 8-step model operate?
- The organization level — leading a whole organization through change.
- What is the first step of Kotter's 8-step model?
- Create a sense of urgency.
- What is the final step of Kotter's 8-step model?
- Institute (anchor) the change in the culture so new behaviors stick.
- Why generate short-term wins in Kotter's model?
- To provide visible evidence the change is working and sustain momentum and support.
- What is a guiding coalition?
- A powerful, cross-functional team of respected leaders formed to drive a change initiative (Kotter step 2).
- At what level does the ADKAR model operate?
- The individual level — the sequence each person moves through to adopt a change.
- What does ADKAR stand for?
- Awareness, Desire, Knowledge, Ability, Reinforcement.
- In ADKAR, what does it mean if people want a change but keep making mistakes?
- The gap is usually Ability — they need practice and support, not more awareness.
- Why do organizational changes most often fail?
- The change is never reinforced or anchored, so it fails to become institutionalized.
- What are Lewin's three stages of change?
- Unfreeze, change, refreeze — a simpler framing of the change arc.
- What is organizational development (OD)?
- A planned, systemwide effort to improve an organization's effectiveness and health using behavioral-science knowledge.
- Is OD a one-off training fix?
- No — OD is diagnostic and systemic, targeting deep-rooted issues in collaboration, structure, or culture.
- What is organizational effectiveness?
- The degree to which an organization achieves its intended outcomes and goals efficiently.
- What is workforce management?
- Scheduling, productivity, performance, and the day-to-day deployment of people.
- What is employee & labor relations?
- The employer-employee relationship, including unions, grievances, and collective bargaining.
- What is collective bargaining?
- Negotiation between an employer and a union over wages, hours, and working conditions.
- What is Technology Management in HR?
- HR information systems (HRIS) and people-analytics platforms that turn workforce data into decision evidence.
- What is Structure of the HR Function?
- How HR itself is organized — centralized, decentralized, shared-services, or business-partner models — to deliver value.
- Kotter vs. ADKAR — how do you choose?
- Use Kotter for leading a whole organization; use ADKAR to diagnose where an individual is stuck.
- What does anchoring a change require?
- Embedding the new behaviors into the culture, systems, and norms so they persist after attention moves on.
- What is an HR business partner model?
- Embedding HR professionals within business units to align HR strategy with each unit's goals.
- What is a grievance?
- A formal complaint from an employee or union alleging a violation of policy, contract, or law.
- What does the Workplace domain cover?
- The broader context HR operates in — global workforce, risk, social responsibility, and U.S. employment law.
- Name the four Workplace functional areas.
- Managing a Global Workforce, Risk Management, Corporate Social Responsibility, and U.S. Employment Law & Regulations.
- What is risk management in HR?
- Identifying, assessing, and mitigating risks to the workforce and organization — health, safety, security, and compliance.
- What is corporate social responsibility (CSR)?
- An organization's obligation to operate ethically and contribute to the well-being of society and the environment.
- What are the four layers of Carroll's CSR pyramid?
- Economic (base), legal, ethical, and philanthropic (top).
- What is the base layer of Carroll's CSR pyramid?
- Economic responsibility — to be profitable, the foundation the others rest on.
- What does the ethical layer of CSR mean?
- Acting fairly and avoiding harm even when no law compels it — beyond mere legal compliance.
- What is the triple bottom line?
- Measuring organizational performance against people, planet, and profit rather than profit alone.
- What is a Certified B Corporation?
- A company that has met verified standards of social and environmental performance, accountability, and transparency.
- What is the FMLA?
- The Family and Medical Leave Act — up to 12 weeks of unpaid, job-protected leave for specified family and medical reasons.
- What is the FMLA's default on job restoration?
- An employee returning from leave is restored to the same or an equivalent job.
- When can FMLA job restoration be denied?
- Only narrowly — e.g., a salaried 'key employee' in the highest-paid 10% whose restoration would cause substantial and grievous economic injury.
- How are same-employer spouses treated for FMLA birth/bonding leave?
- They may be limited to a combined total of 12 weeks for birth and bonding.
- When may an employer require a second FMLA medical opinion?
- When it doubts a certification — at its own expense, from a provider it selects (and a third if the two disagree).
- What is the ADA?
- The Americans with Disabilities Act — prohibits disability discrimination and requires reasonable accommodation.
- What is the ADA 'direct threat' standard?
- A significant risk of substantial harm to health or safety that cannot be eliminated by reasonable accommodation, permitting exclusion.
- How high is the direct-threat bar?
- High — significant risk of substantial harm, individually assessed on objective medical evidence, not mere possibility.
- How must an employer handle ADA medical information?
- Keep it confidential in separate medical files, apart from the regular personnel file.
- When does the ADA permit a medical exam of an applicant?
- After a conditional job offer, if required of all entering employees in that job category.
- What is ADA association discrimination?
- Treating someone adversely because of their relationship with a person with a disability — prohibited.
- What is reasonable accommodation under the ADA?
- A change to a job or workplace that lets a qualified person with a disability perform essential functions, absent undue hardship.
- What is Managing a Global Workforce?
- Strategies and practices for operating across countries and cultures — laws, pay norms, benefits, expatriates, and dispersed teams.
- How does Managing a Global Workforce relate to Global Mindset?
- The competency (Global Mindset) is the mindset; the functional area is the practice of running a global workforce.
- Why prefer local context over a single global HR template?
- Employment laws, cultural norms, and pay practices vary by country, so policies must adapt to be effective and compliant.
- What is the ethical dimension of CSR versus philanthropy?
- Ethics is acting fairly and avoiding harm beyond legal duty; philanthropy is voluntarily contributing resources to the community.
- How many total questions are on the SHRM-SCP exam?
- 134 — 80 knowledge items and 54 situational judgment items.
- How long is the SHRM-SCP exam?
- 3 hours 40 minutes (220 minutes) of testing, split into two timed sections.
- What is the SHRM-SCP passing score?
- A scaled score of 200, on a 120-200 scale; the raw cut is set psychometrically.
- What is a situational judgment item (SJI)?
- A scenario-based question asking which response is most (or least) effective, scored against expert consensus.
- What share of the exam is situational judgment?
- About 40% — the largest single item type.
- What's the first step in attacking an SJI?
- Read for the real problem and the stakeholders before judging any option.
- Which SJI answers are usually traps?
- Extremes — 'do nothing,' 'immediately escalate,' or 'unilaterally impose a fix.'
- What kind of SJI response is usually best?
- Proactive, ethical, root-cause-focused, collaborative, and aligned to strategy.
- Which body owns the SHRM-SCP?
- SHRM (Society for Human Resource Management) — not HRCI.
- How does SHRM certification differ from HRCI?
- SHRM (CP/SCP) is competency-based with situational judgment; HRCI (PHR/SPHR) is knowledge-based recall.
- How does the SHRM-SCP differ from the SHRM-CP?
- Same 134-item structure and BASK content, but SCP tests senior/strategic proficiency (CP tests operational).
- How often is the SHRM-SCP offered?
- Two testing windows per year (spring and winter), at Pearson VUE centers or online proctored.
- What is the SHRM-SCP eligibility in brief?
- Typically 3+ years in a strategic-level HR role (1,000+ hrs/year); no degree or HR title required.
- How long is the SHRM-SCP valid?
- Three years.
- How do you recertify the SHRM-SCP?
- Earn 60 Professional Development Credits (PDCs) per three-year cycle, or retake the exam.
- What is a PDC?
- A Professional Development Credit — the unit SHRM uses for recertification.
- What is the exam's item mix by category?
- ~40% situational judgment, ~10% competency-knowledge, ~50% HR-knowledge items.
- Why does the SCP reward the strategic answer?
- It tests advanced (senior) proficiency indicators in the BASK — enterprise-level decision-making.
- What are the 14 HR functional areas grouped into?
- Three knowledge domains: People, Organization, and Workplace.
- How many functional areas are in the People domain?
- Five — HR Strategy, Talent Acquisition, Engagement & Retention, L&D, and Total Rewards.
- How many functional areas are in the Organization domain?
- Five — HR Structure, OE&D, Workforce Management, Employee & Labor Relations, and Technology Management.
- How many functional areas are in the Workplace domain?
- Four — Global Workforce, Risk Management, CSR, and U.S. Employment Law.
- What is a SMART goal?
- A goal that is Specific, Measurable, Achievable, Relevant, and Time-bound.
- What is a competency model?
- A defined set of competencies needed for success in a role or profession — the BASK is SHRM's for HR.
- What does 'proficiency indicator' mean in the BASK?
- A behavior describing what a competency looks like at a given level — operational (CP) or advanced/strategic (SCP).
- What is a stay interview?
- A conversation with a current employee about why they stay and what might cause them to leave, used to boost retention.
- What is onboarding?
- The process of integrating a new hire into the organization, its culture, and their role to speed productivity and retention.
- What is a performance management system?
- The ongoing process of setting expectations, giving feedback, and evaluating and developing employee performance.
- What is a job analysis?
- Systematically gathering information about a job's duties and requirements to support hiring, pay, and performance decisions.
- What is a 360-degree feedback?
- Performance feedback gathered from peers, subordinates, managers, and self to give a rounded view.
- What is the difference between equity and equality in rewards?
- Equality gives everyone the same; equity gives each what they need to reach a fair outcome.
- What is the FLSA?
- The Fair Labor Standards Act — sets minimum wage, overtime pay, recordkeeping, and child-labor standards.
- What is the difference between exempt and nonexempt employees?
- Nonexempt employees are entitled to overtime under the FLSA; exempt employees (meeting duties and salary tests) are not.
- What is Title VII?
- The portion of the Civil Rights Act of 1964 barring employment discrimination based on race, color, religion, sex, or national origin.
- What is disparate impact?
- A neutral policy that disproportionately harms a protected group and isn't job-related and consistent with business necessity.
- What is disparate treatment?
- Intentionally treating someone less favorably because of a protected characteristic.
- What is the ADEA?
- The Age Discrimination in Employment Act — protects workers age 40 and older from age discrimination.
- What is an essential job function under the ADA?
- A fundamental duty of a position; accommodation must enable performance of these, not remove them.
- What is the interactive process under the ADA?
- A good-faith dialogue between employer and employee to identify a reasonable accommodation.
- What is undue hardship under the ADA?
- Significant difficulty or expense that excuses an employer from providing a specific accommodation.
- What is a strategic workforce plan's purpose?
- To ensure the right number of people with the right skills are in the right roles to meet future strategy.
- What is a key performance indicator (KPI) in HR?
- A measurable value tracking how effectively HR achieves a key objective (e.g., turnover, time-to-fill).
- What is turnover rate?
- The percentage of employees who leave over a period; high turnover signals retention or engagement problems.
- What is time-to-fill?
- The number of days from posting a role to a candidate accepting it — a recruiting efficiency metric.
- What is span of control?
- The number of direct reports a manager has; it shapes organizational structure and communication.
- What is a matrix organization?
- A structure where employees report along two lines (e.g., function and project), increasing flexibility and complexity.
- What is centralization vs. decentralization in HR?
- Centralized HR concentrates decisions at the top; decentralized pushes them to business units.
- What is a shared-services HR model?
- Consolidating routine HR transactions into one center to gain efficiency and consistency.
- What is the value of HR technology (HRIS)?
- It automates transactions and supplies analytics, freeing HR for strategic work and enabling evidence-based decisions.
- What is employee experience (EX)?
- The sum of an employee's perceptions across their journey with the organization, from hire to exit.
- What is the relationship between EVP and employer brand?
- The EVP is the promise; the employer brand is how that promise is communicated and perceived.
- What is a benefits needs assessment?
- Analyzing the workforce to design benefits that fit employees' needs and the organization's budget.
- What is pay compression?
- When new or junior employees earn nearly as much as more experienced ones, often from market-rate hiring.
- What is a merit increase?
- A pay raise tied to individual performance, distinct from across-the-board or cost-of-living adjustments.
- What is variable pay?
- Pay that fluctuates with performance — bonuses, incentives, and commissions — versus fixed base pay.
- What is the purpose of a guiding coalition?
- To assemble enough leadership credibility and influence to drive and sustain an organizational change.
- What is resistance to change and how is it handled?
- Natural pushback to change; address it with communication, involvement, support, and reinforcement, not force alone.
- What is the role of HR in mergers and acquisitions?
- Aligning cultures, retaining key talent, integrating systems and rewards, and managing change through the transition.
- What is organizational culture?
- The shared values, beliefs, and norms shaping how people behave in an organization.
- What is the difference between mission and vision?
- Mission states why the organization exists now; vision describes the future it aims to create.
- What is a SWOT analysis?
- Assessing Strengths, Weaknesses, Opportunities, and Threats to inform strategy.
- What is a PESTLE analysis?
- Scanning Political, Economic, Social, Technological, Legal, and Environmental factors affecting the organization.
- What is benchmarking?
- Comparing practices and metrics against peers or best-in-class organizations to find improvement targets.
- What is a stakeholder analysis?
- Identifying who is affected by an initiative and their interests and influence, to plan engagement.
- What is enterprise risk management (ERM)?
- An organization-wide approach to identifying, prioritizing, and managing risks across all functions.
- What is a business continuity plan?
- A plan to keep critical operations running during and after a disruption or disaster.
- What is OSHA's role?
- The Occupational Safety and Health Administration sets and enforces workplace safety and health standards.
- What is harassment under U.S. law?
- Unwelcome conduct based on a protected characteristic that is severe or pervasive enough to create a hostile environment.
- What is retaliation in employment law?
- Adverse action against an employee for engaging in protected activity, such as reporting discrimination.
- What is an expatriate?
- An employee assigned to work in a country other than their home country, requiring tailored support and pay.
- What is repatriation?
- Reintegrating an expatriate employee back into the home organization after a foreign assignment.
- What is cultural intelligence (CQ)?
- The capability to relate and work effectively across cultures — central to a global mindset.
- What is Hofstede's cultural dimensions framework?
- A model comparing national cultures on dimensions like power distance, individualism, and uncertainty avoidance.
- What is mediation?
- A neutral third party helping disputing parties reach a voluntary agreement, common in conflict management.
- What is arbitration?
- A neutral third party hearing a dispute and issuing a decision, often binding, used in labor relations.
- What is BATNA?
- Best Alternative To a Negotiated Agreement — your fallback if no deal is reached; it sets your walk-away leverage.
- What is ZOPA?
- Zone Of Possible Agreement — the range where both parties' reservation points overlap and a deal can be struck.
- What is integrative (win-win) negotiation?
- Expanding value so both parties gain, by trading across issues they weigh differently.
- What is an anchor in negotiation?
- The first number put on the table, which strongly influences the final outcome.
- What is active listening's role in conflict?
- Understanding each party's real interests, which surfaces options and de-escalates the dispute.
- What is emotional intelligence in HR leadership?
- Recognizing and managing one's own and others' emotions — underpinning relationship management and influence.
- What is servant leadership?
- A leadership style focused on serving and developing people, removing obstacles so the team can succeed.
- What is transformational leadership?
- Inspiring and motivating followers toward a shared vision and higher performance through example and meaning.
- What is accountability in Ethical Practice?
- Owning the consequences of decisions and being answerable for HR conduct and outcomes.
- What is transparency in Ethical Practice?
- Being open about decisions, criteria, and information so stakeholders can trust HR's conduct.
- What is a conflict of interest?
- When personal interests could improperly influence professional judgment; Ethical Practice requires disclosing it.
- What is whistleblower protection?
- Legal protection for employees who report wrongdoing from retaliation by their employer.
- What is the difference between strategy and tactics?
- Strategy is the long-term direction and choices; tactics are the specific actions that execute it.
- What is a value chain?
- The sequence of activities a firm performs to create value for customers, used to find where HR adds value.
- What is the balanced scorecard?
- A framework measuring performance across financial, customer, internal-process, and learning-and-growth perspectives.
- What is human capital?
- The collective knowledge, skills, and abilities of an organization's people, viewed as a strategic asset.
- What is the difference between efficiency and effectiveness?
- Efficiency is doing things with minimal resources; effectiveness is achieving the intended outcome.
- What is a learning organization?
- An organization skilled at creating, acquiring, and transferring knowledge and modifying behavior accordingly.
- What is knowledge management?
- Capturing, organizing, and sharing organizational knowledge so it isn't lost and can be reused.
- What is a high-performance work system?
- An integrated set of HR practices that together raise employee capability, motivation, and performance.
- What is engagement survey action planning?
- Turning survey results into targeted improvements and following up to show employees their input mattered.
- What is diversity of thought?
- Varied perspectives and ways of thinking that improve decisions — a goal of an inclusive mindset.
- What is psychological safety?
- A shared belief that the team is safe for interpersonal risk-taking, enabling candor and learning.
- What is the people-planet-profit idea also called?
- The triple bottom line.
- Why must the SHRM-SCP candidate apply, not just recall, knowledge?
- The exam is competency-based with situational judgment — it tests applying HR knowledge through the behavioral competencies.
- What is a sustainability report?
- A disclosure of an organization's environmental, social, and governance (ESG) performance and commitments.
- What is ESG?
- Environmental, Social, and Governance criteria used to evaluate an organization's responsible practices.
- What is the difference between CSR philanthropy and ethics?
- Philanthropy voluntarily gives resources; the ethical layer means acting fairly and avoiding harm beyond legal duty.
- What is the chief HR officer's (CHRO) strategic role?
- To set the enterprise HR vision, advise the executive team, and tie HR to business strategy and outcomes.
- What is workforce analytics?
- Using people data and statistics to understand and improve workforce decisions and outcomes.