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Chick-fil-A Interview Questions

Chick-fil-A is one of the largest restaurants in the United States, with over 2,300 locations.  Chick-fil-A specializes in chicken sandwiches and was originally founded in 1946.  The restaurant serves breakfast, lunch, and dinner and is known for their quick service.  Chick-fil-A is consistently ranked as having the best customer service amongst all fast food businesses and restaurants.

Chick-fil-A is the third-largest restaurant chain in the United States by system-wide sales, only trailing McDonald’s and Starbucks.  With over $10.46 billion in annual sales, Chick-fil-A has positioned itself as a serious contender in the fast food business and market.  In addition, although Chick-fil-A trails its competitors in terms of number of retail units, it outpaces them in terms of sales per unit.

McDonald’s, with over 14,000 stores, brings in roughly $2.6 million per unit.  Starbucks, with over 13,900 stores, brings in nearly $1,000,000 per unit.  And Subway, with nearly 26,000 stores, brings in roughly $416,000 per unit.  Chick-fil-A however has just over 2,300 stores but brings in nearly $4.1 million per unit.  This is especially astounding considering that all Chick-fil-A locations are closed on Sunday, including their location inside of Mercedes-Benz Stadium which hosts the National Football League’s Atlanta Falcons.

Getting an Interview at Chick-fil-A

Applying to Chick-fil-A is a seamless process and can be completed online.  Their application portal shows all available and open positions.  You should note that all Chick-fil-A locations are independent franchises, however they do have both front-of-house and back-of-house positions and leadership roles available.

You may also consider working at Chick-fil-A for their tuition discounts at over 100 colleges and universities.  In addition, Chick-fil-A offers scholarships to their employees to assist them with tuition and the cost of college.  They also offer flexible hours and work schedules, understanding that many of their employees are high school or college students.

Chick-fil-A places a major emphasis on customer service and that can be seen through their extensive training programs.  Employees will also receive roughly $8 worth of free food for each 4-hour shift worked.  Many former employees have also reported generous benefits, but it appears that the majority of those were saved for full-time or managerial staff.

Chick-fil-A Interview Questions and How To Answer Them

  1. What would you bring to the team?
  • I am a hardworking, dedicated individual. I expect excellence from myself and am willing to go the extra mile at all times.
  • I bring a sense of enthusiasm, commitment, and optimism. I believe in each day being better than the previous one.
  • I have a plethora of experience in customer service and management. I would bring that level of excellence every day.
  1. What do you know about the company?
  • The company was founded in 1946 and has over 2,300 locations
  • Revenue exceeded $10.46 billion and single-store units grossed more than any other fast food location unit
  • Chick-fil-A restaurants specialize in chicken sandwiches
  • All Chick-fil-A restaurants close on Sunday’s
  1. Tell us about yourself
  • This question is typically asked at the beginning of an interview, so try and be as enthusiastic as possible
  • Let the interviewer know about your previous and current work experience
  • Tie in your admiration for Chick-fil-A into your answers and how you have a deep desire to work at one
  1. What makes you want to work for Chick-fil-A?
  • Be prepared for this answer
  • Let the interviewer know about how much you admire the company and their commitment to the customer
  • Let the interviewer know that you are customer oriented and believe in customer service and believe that Chick-fil-A has perfected that process
  • Speak to how Chick-fil-A will help you enhance your skills and your future career
  1. Where do you want to be in 5-years?
  • This isn’t a trick question
  • Be honest, where do you see yourself?
  • Tie it in to how working at Chick-fil-A will help you get there
  1. What hours can you work?
  • Chick-fil-A is a flexible company when it comes to hours, but they are looking for employees who are looking to put in more hours
  • Be honest, but try to have as many hours available as you can
  1. Are you more of a leader or a follower?
  • This isn’t a trick question
  • If you identify as a leader, let the interviewer know how and why
  • Name a time you led a team or a group
  • If you’re more of a follower, explain why you feel that way
  1. Would you be more interested in the front-of-house or back-of-house role?
  • Be honest, do you want to be more customer facing or do you work better in the kitchen?
  1. How would you deal with an angry customer?
  • Be patient and understand the situation
  • Offer to make it right
  • Work to solve the problem
  • Apologize for the problem
  • Make the customer feel like you care
  • Don’t blame anyone, just get it done and fixed
  1. Who is your hero and why?
  • Really no wrong answer here
  1. What are some skills you have?
  • Keep it professional
  • Speak to your customer service skills
  • Speak to your communication skills
  • Discuss how you are organized and never late for anything
  1. Do you have any questions for us?
  • Be sure to always ask the interviewer some questions
  • You can ask how the training program works
  • You can ask about what they think excellent customer service is
  • You can ask them what an ideal employee is and how you can be a great employee

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