PMP Domain 1: People Welcome to your PMP Domain 1: People 1. PMP: People During a project's planning phase, a project manager identifies a significant potential conflict between two departments. What is the FIRST step the project manager should take according to the PMBOK guide? Escalate the conflict to higher management. Arrange a meeting between the department heads. Document the conflict in the risk register. Assess the conflict's potential impact on the project. None 2. PMP: People A project manager is leading a team with members from diverse cultural backgrounds. What is the BEST approach to ensure effective communication among team members? Enforce a common language for communication. Provide cultural sensitivity training to all team members. Use only written communication to avoid misunderstandings. Implement a centralized communication system. None 3. PMP: People In a project team, two team members have a disagreement on the technical approach to be taken. What conflict resolution technique should the project manager use FIRST? Forcing Compromising Collaborating Avoiding None 4. PMP: People Which of the following is a key benefit of developing a team charter at the beginning of a project? It outlines the project's budget constraints. It provides a detailed project schedule. It clarifies team roles and responsibilities. It serves as a contract between the project sponsor and the team. None 5. PMP: People When a project manager is informed of a conflict between two team members, what should be the project manager's INITIAL response? Instruct the team members to resolve the conflict themselves. Set up a meeting to address the conflict with the involved parties. Ignore the conflict, assuming it will resolve itself. Seek advice from a mentor or another experienced project manager. None 6. PMP: People A project manager notices that one of the team members is not participating actively in team meetings. What is the FIRST step the project manager should take? Discuss the observation with the team member privately. Replace the team member with someone more participative. Announce the observation in the next team meeting. Ignore the behavior as long as the team member completes their tasks. None 7. PMP: People Which of the following is an effective strategy for managing virtual teams? Limit the use of video conferencing to avoid overwhelming team members. Ensure that team members work in the same time zone. Regularly schedule virtual team-building activities. Avoid regular check-ins to give team members autonomy. None 8. PMP: People During a project review meeting, a team member openly criticizes another member's work. What is the BEST immediate action for the project manager to take? Ask the criticizing team member to provide constructive feedback instead. End the meeting and schedule a private discussion with both team members. Ignore the criticism and move on with the agenda. Publicly support the criticized team member to maintain their morale. None 9. PMP: People What is an effective approach for a project manager when negotiating resource allocation with functional managers? Emphasize the benefits of the project to the organization. Threaten to escalate the issue if resources are not provided. Offer something in return for the resources. Use authority to demand the necessary resources. None 10. PMP: People A project manager is forming a new project team. What is the FIRST action the manager should take to ensure effective team performance? Define clear project objectives and goals. Assign tasks based on team members' past performance. Conduct a team-building retreat. Establish communication protocols. None 11. PMP: People A project manager realizes that two stakeholders have conflicting requirements. What is the FIRST action the project manager should take? Modify the project plan to accommodate both requirements. Facilitate a discussion between the stakeholders to reach a compromise. Escalate the issue to the project sponsor for a decision. Document the conflict and proceed without resolution. None 12. PMP: People How should a project manager handle a situation where a team member is consistently underperforming? Immediately remove the team member from the project. Provide constructive feedback and support to improve performance. Ignore the issue as long as it doesn't impact the project deadline. Transfer the responsibility to another team member. None 13. PMP: People In a matrix organization, a project team member reports to both a functional manager and a project manager. Who should be responsible for the team member's performance evaluation? The functional manager only. The project manager only. Both the functional manager and the project manager. The team member's colleagues. None 14. PMP: People When a project manager notices a lack of collaboration between team members, what is the MOST effective strategy to foster teamwork? Implement mandatory team-building exercises. Encourage competition between team members to increase productivity. Facilitate workshops to enhance communication and trust. Increase surveillance and monitoring of team interactions. None 15. PMP: People During a high-stakes project negotiation, what technique should a project manager use to ensure a successful outcome? Apply pressure to quickly close the negotiation. Focus on positions rather than interests. Seek a win-win solution that addresses interests of all parties. Use authoritative power to enforce decisions. None 16. PMP: People What is the PRIMARY role of a project manager when dealing with project stakeholders? To manage stakeholder expectations through effective communication. To ensure stakeholders do not interfere with project execution. To report only positive project progress to stakeholders. To limit stakeholder engagement to reduce project risks. None 17. PMP: People How should a project manager address a situation where a team member is resistant to change? Apply disciplinary measures to enforce compliance. Engage the team member to understand their concerns and resistance. Isolate the team member to prevent the spread of resistance. Replace the team member with someone more adaptable. None 18. PMP: People What is a key consideration when integrating new team members into an existing project team? Ensure they have a higher skill set than existing team members. Isolate new team members until they are fully trained. Communicate team norms and project objectives. Assign them only to minor tasks initially. None 19. PMP: People In which phase of team development is conflict MOST likely to occur? Forming Storming Norming Performing None 20. PMP: People A project manager is facing challenges with team motivation. Which of the following theories should the project manager apply to understand the intrinsic factors that motivate team members? Maslow's Hierarchy of Needs Herzberg's Two-Factor Theory Vroom's Expectancy Theory McGregor's Theory X and Theory Y None 21. PMP: People During a project retrospective, a project manager wants to foster a culture of continuous improvement. What technique should the project manager use to encourage open and honest feedback? The Delphi Technique Brainstorming The Nominal Group Technique The Fishbone Diagram None 22. PMP: People When managing a cross-functional project team, what should the project manager do FIRST to ensure team alignment? Conduct a skills assessment for all team members. Develop a detailed project plan and assign tasks. Establish clear communication channels and protocols. Define and communicate the project's vision and objectives. None 23. PMP: People How should a project manager address a situation where there is a perception of unfairness among team members regarding task assignments? Reassign all tasks based on team member preferences. Ignore the perceptions as long as the project is on track. Facilitate a team discussion to address concerns and perceptions. Implement a strict rotation policy for task assignments. None 24. PMP: People In the context of emotional intelligence, why is it important for a project manager to be self-aware? It ensures the project manager can automate project tasks efficiently. It allows the project manager to better manipulate team emotions. It enables the project manager to understand and manage their own emotions. It guarantees that the project manager will not experience stress. None 25. PMP: People What strategy should a project manager use to resolve conflicts that arise from resource constraints in a multi-project environment? Prioritize projects based on their deadlines. Allocate resources based on project budget. Engage in collaborative negotiation with other project managers. Assign resources arbitrarily to keep all projects moving. None 26. PMP: People Which leadership style is MOST effective when a project requires a rapid response and decisive action due to an unexpected risk event? Laissez-faire Democratic Autocratic Transformational None 27. PMP: People How can a project manager effectively manage a team where members have varying degrees of experience and expertise? Assign the most experienced members to mentor the less experienced ones. Only assign critical tasks to experienced members. Treat all team members as if they have the same level of experience. Segregate team members based on their experience levels. None 28. PMP: People What is the BEST way for a project manager to handle a situation where a team member is resistant to documenting their work? Ignore the resistance as long as the work is completed. Explain the value and importance of documentation in the project's context. Threaten disciplinary action if documentation is not completed. Assign someone else to document the resistant member's work. None 29. PMP: People When a project manager encounters a situation where two team members have a personal conflict that is affecting their work, what is the BEST initial approach to address the issue? Separate the team members on different tasks. Encourage the team members to resolve the conflict themselves. Facilitate a conflict resolution session between the two team members. Report the issue to human resources immediately. None 30. PMP: People A project manager is trying to improve team dynamics in a newly formed team. What activity would BEST facilitate team bonding and trust-building? Conducting a technical skills training session. Organizing a team outing or social event. Assigning individual tasks to each team member. Setting strict project deadlines to encourage focus. None 31. PMP: People When integrating new technology into a project, what is the MOST effective way for a project manager to ensure team adaptation and acceptance? Mandate the use of the technology without seeking team input. Provide training and support to facilitate the transition. Only allow senior team members to use the new technology initially. Implement the technology gradually without formal training. None 32. PMP: People How should a project manager react when they receive feedback that their management style is too authoritative and is demotivating the team? Dismiss the feedback as subjective and continue with the current style. Seek to understand the specific concerns and adjust the management style accordingly. Switch to a completely laissez-faire style to counteract the previous approach. Request a formal review from senior management to validate the feedback. None 33. PMP: People In a project with high stakeholder diversity, what is the MOST effective strategy for a project manager to ensure all stakeholder needs are addressed? Focus on satisfying the needs of the most influential stakeholders. Use a stakeholder management plan to systematically address each stakeholder's needs. Conduct frequent large-scale meetings with all stakeholders to gather input. Prioritize stakeholder needs based on the project budget. None 34. PMP: People When a project manager notices that team meetings are dominated by a few vocal members, what technique can be used to ensure more equitable participation? Implement a policy where only the project manager can initiate discussion topics. Use a round-robin technique to give each team member a chance to speak. Discourage the vocal members from speaking in meetings. Conduct meetings in writing rather than verbally. None 35. PMP: People When dealing with a project in a highly uncertain environment, what is the BEST approach for a project manager to build team resilience and adaptability? Increase control over project tasks and decisions. Develop a detailed project plan with fixed milestones. Encourage experimentation and learning from failures. Avoid sharing uncertain project details with the team to maintain morale. None 36. PMP: People In a project where team members are located in different time zones, what is the BEST strategy to ensure effective communication and collaboration? Hold all team meetings during the project manager's working hours. Use asynchronous communication tools and methods. Require all team members to adjust their schedules to a common time zone. Limit communication to email only to avoid scheduling conflicts. None 37. PMP: People What is the MOST effective way for a project manager to handle a situation where a team member feels their ideas are consistently ignored during meetings? Advise the team member to be more assertive in meetings. Review meeting protocols to ensure equitable opportunity for idea sharing. Suggest the team member write down their ideas and share them via email instead. Tell the team member that decisions are made based on the best ideas, not consensus. None 38. PMP: People When a project manager realizes that the project's scope is creeping significantly due to stakeholder requests, what should be their FIRST action? Accede to the requests to maintain good stakeholder relationships. Re-evaluate the project scope and objectives with key stakeholders. Implement all changes without review to avoid delays. Reduce the scope elsewhere to accommodate the new requests. None 39. PMP: People How should a project manager approach a scenario where a high-performing team member is showing signs of burnout? Increase their responsibilities to divert their focus from burnout. Ignore the signs as long as the team member is still performing well. Discuss the issue with the team member and explore solutions together. Immediately remove the team member from the project to prevent further burnout. None 40. PMP: People In the initiation phase of a project, what is the MOST critical action for a project manager to take to ensure team alignment with the project's objectives? Conduct a team-building exercise. Develop a comprehensive project management plan. Clearly define and communicate the project's vision and goals to the team. Assign roles and responsibilities to team members. None 1 out of 40 Time is Up! Time's up
