CSA Domain 9: Ethical Issues Welcome to your CSA Domain 9: Ethical Issues 1. CSA: Ethical Issues When managing conflicts of interest in your practice, what is the most ethical approach to disclose such conflicts to your clients? Disclose all potential conflicts of interest in writing Only disclose conflicts that directly affect the client Disclose conflicts verbally during meetings Avoid disclosure unless legally required None 2. CSA: Ethical Issues If you suspect that a client is being manipulated by a family member to alter their financial documents, what is the first step you should take? Contact the family member to discuss your concerns Document your observations and consult with a supervisor or legal advisor Change the financial documents as requested by the client Warn the client about the risks of manipulation None 3. CSA: Ethical Issues How should you handle receiving confidential information about a client's health from a third party not authorized to disclose it? Use the information to adjust the client's care plan Inform the client about the received information Keep the information confidential and do not act on it Report the third party to legal authorities None 4. CSA: Ethical Issues You are asked to testify in a court case involving a former client. What is the most important ethical consideration? Ensuring your testimony is truthful and accurate Minimizing harm to all parties involved by moderating your statements Protecting the client's confidentiality unless specifically authorized to disclose Maximizing the benefits to your practice by aligning with the winning side None 5. CSA: Ethical Issues When you receive a substantial gift from a client that could influence your professional judgment, what should you do? Keep the gift if it does not influence your current decisions Decline the gift and explain the ethical standards that guide your practice Accept the gift but disclose it to your supervisor Share the gift with your team to avoid personal bias None 6. CSA: Ethical Issues A senior client asks for your help in changing their will to exclude a family member with whom they recently had a disagreement. As a CSA, what is the most ethical initial response? Suggest they discuss this change with other family members Advise them to wait and think it over before making any decisions Refer them to a legal professional to discuss their options Agree to help them change their will immediately None 7. CSA: Ethical Issues During a consultation, you discover that another advisor may have exploited a senior client financially. What should be your first course of action? Confront the advisor directly Report the issue to the appropriate authorities Discuss your findings with the client Ignore the issue unless the client brings it up again None 8. CSA: Ethical Issues If a senior client expresses discomfort with a particular investment recommended by a financial advisor due to its complexity, what is the most ethical action? Explain the benefits of the investment more clearly Encourage them to trust the advisor's expertise Offer simpler alternatives Insist on the original recommendation for its returns None 9. CSA: Ethical Issues A senior client confides that they feel lonely and asks you to visit more often for non-professional reasons. How should you respond ethically? Visit the client more often as requested Suggest finding community resources or groups for social support Charge for additional visits Tell them such visits would be inappropriate None 10. CSA: Ethical Issues You notice a colleague giving preferential treatment to clients who offer them gifts. What is the most ethical way to address this situation? Accept the situation as a common practice Report the behavior to your supervisor or ethics board Ask for gifts from your clients to level the playing field Ignore the behavior as it does not affect your clients None 1 out of 10 Time is Up! Time's up
