CPHQ Domain 2: Performance and Process Improvement Welcome to your CPHQ Domain 2: Performance and Process Improvement 1. CPHQ: Performance and Process Improvement Which of the following quality improvement tools would best help identify the underlying cause of a healthcare-associated infection in a hospital? Flowchart Root Cause Analysis Histogram Scatter Plot None 2. CPHQ: Performance and Process Improvement A healthcare quality team is evaluating the time required for patients to be discharged from a surgical ward after surgery. Which of the following methods would be most effective in visualizing data to identify any outliers or variations? Pareto Chart Control Chart Box Plot Gantt Chart None 3. CPHQ: Performance and Process Improvement What type of statistical process control chart would be most appropriate for monitoring the proportion of defective items in a sample from a healthcare process? p-chart c-chart u-chart XmR chart None 4. CPHQ: Performance and Process Improvement A hospital's quality improvement team wants to compare patient satisfaction ratings across different departments. Which statistical test would best determine if there are significant differences between these departments? ANOVA t-test Chi-square test Regression analysis None 5. CPHQ: Performance and Process Improvement A healthcare facility wants to reduce patient wait times in its emergency department. Which quality improvement methodology would be most appropriate for systematically analyzing and improving this process? Six Sigma Lean Kaizen Total Quality Management None 6. CPHQ: Performance and Process Improvement A quality improvement team uses the Plan-Do-Study-Act 'PDSA' cycle to implement changes in a healthcare process. At which stage of the cycle do they evaluate whether the change had the desired effect? Plan Do Study Act None 7. CPHQ: Performance and Process Improvement What is the key difference between a flowchart and a process map in healthcare quality improvement? Flowcharts focus on individual steps, while process maps emphasize data flow. Flowcharts display process outcomes, while process maps identify key stakeholders. Flowcharts visualize step-by-step processes, while process maps show relationships and interactions. Flowcharts are used for root cause analysis, while process maps are used for risk management. None 8. CPHQ: Performance and Process Improvement A quality improvement team wants to identify key metrics for evaluating patient safety in a healthcare organization. Which of the following would be the most appropriate measure to start with? Patient satisfaction scores Rate of medical errors Length of hospital stay Staff turnover rate None 9. CPHQ: Performance and Process Improvement A healthcare organization wants to implement a quality management system to improve processes and patient care. Which standard is best known for its application in healthcare quality management systems? ISO 9001 ISO 14001 ISO 45001 ISO 31000 None 10. CPHQ: Performance and Process Improvement What is the primary purpose of a fishbone diagram in healthcare quality improvement? To identify potential causes of a problem To measure process variation To prioritize improvement projects To track key performance indicators None 11. CPHQ: Performance and Process Improvement A healthcare quality team is examining data on patient outcomes and suspects a relationship between age and recovery time. Which statistical analysis method would best determine this relationship? Correlation analysis Logistic regression Chi-square test ANOVA None 12. CPHQ: Performance and Process Improvement What is the key difference between process control and process improvement in healthcare quality? Process control ensures consistency, while process improvement focuses on innovation. Process control reduces costs, while process improvement enhances quality. Process control eliminates errors, while process improvement reduces waste. Process control ensures quality, while process improvement aims to enhance productivity. None 13. CPHQ: Performance and Process Improvement What is the primary advantage of using a Gantt chart in healthcare quality improvement projects? It helps visualize the project timeline and tasks. It identifies critical paths in the project. It allows tracking of key performance indicators. It provides a graphical representation of process variation. None 14. CPHQ: Performance and Process Improvement A healthcare organization is experiencing an increase in patient complaints about the food quality in its cafeteria. Which quality improvement tool would best help identify common themes and areas for improvement in these complaints? Affinity diagram Pareto chart Histogram Scatter plot None 15. CPHQ: Performance and Process Improvement A healthcare facility wants to improve the handoff process between shifts to reduce errors and improve patient safety. Which quality improvement methodology would best suit this objective? Six Sigma Lean Plan-Do-Study-Act 'PDSA' Kaizen None 16. CPHQ: Performance and Process Improvement A healthcare quality team is tasked with reducing medication errors in a hospital. Which method would best help identify where errors are occurring and how to reduce them? Root Cause Analysis Flowchart Gantt Chart Pareto Chart None 17. CPHQ: Performance and Process Improvement What is the primary purpose of a Pareto chart in healthcare quality improvement? To identify and prioritize the most significant issues To visualize the distribution of data To measure process variation over time To identify potential causes of a problem None 18. CPHQ: Performance and Process Improvement A healthcare organization is implementing Six Sigma to improve its processes. What does "Sigma" refer to in this context? Standard deviation Process capability Control limits Process efficiency None 19. CPHQ: Performance and Process Improvement A healthcare quality team is developing a new patient feedback system. Which of the following would best ensure a high response rate and useful data collection? Multiple feedback channels (e.g., online, paper, in-person) Automated feedback collection Incentives for completing feedback Short feedback forms with simple questions None 20. CPHQ: Performance and Process Improvement What is the primary purpose of a control chart in healthcare quality improvement? To monitor process stability over time To identify potential causes of variation To visualize trends and patterns To prioritize quality improvement efforts None 21. CPHQ: Performance and Process Improvement A healthcare quality team is conducting a Six Sigma project to improve the accuracy of patient records. Which phase of the DMAIC methodology involves identifying key variables and collecting baseline data? Measure Define Analyze Improve None 22. CPHQ: Performance and Process Improvement A hospital wants to reduce patient falls in its inpatient wards. Which quality improvement tool would best help the team identify specific times or locations where falls occur more frequently? Scatter plot Histogram Run chart Control chart None 23. CPHQ: Performance and Process Improvement A healthcare quality team is reviewing data on patient wait times in an outpatient clinic. Which of the following statistical methods would best identify if there is a significant difference in wait times based on appointment type? ANOVA t-test Chi-square test Regression analysis None 24. CPHQ: Performance and Process Improvement A healthcare facility is implementing a Six Sigma project to reduce medication errors. In which phase of the DMAIC methodology would the team test solutions to address the identified root causes? Improve Define Analyze Control None 25. CPHQ: Performance and Process Improvement A healthcare organization is reviewing its incident reports to identify patterns related to patient safety events. Which quality improvement tool would best help categorize these events into common themes or causes? Affinity diagram Fishbone diagram Pareto chart Control chart None 1 out of 25 Time is Up! Time's up
