CNA Domain 6: Communication (Quiz 2) Welcome to your CNA Practice Quizzes. Note: We designed Two (2) sets of practice quizzes for this Domain. Each set has 25 questions. Domain 6 (quiz 2): Communication. (25 questions) Please click NEXT to start your Free CNA Practice Quizzes right away. Best of Luck! 1. CNA, Communication,CNA Which of these practices is not part of good verbal communication with a resident? A. Asking open-ended questions. B. Using medical jargon. C. Speaking clearly. D. Clarifying the message that you receive. None 2. CNA, Communication,CNA It is important to report which of these conversations between a CNA and a resident to ensure his or her safety and well-being? A. His or her likes and dislikes. B. His or her favorite activities. C. His or her specific requests. D. His or her favorite foods. None 3. CNA, Communication,CNA Which of these is not considered to be a good communication skill of a CNA? A. Delegating B. Listening C. Responding D. Documenting None 4. CNA, Communication,CNA A resident tells you that he feels like he’s “got a lump in his chest.” An example of clarifying the message he’s communicated to you would be to ask him ____. A. “Do you feel pain?” B. “Tell me more about that?” C. “Are you having any palpitations or radiation of your symptoms?” D. “Let me see if I understand what you mean. You feel like you have fullness in your chest?” None 5. CNA, Communication,CNA Which option is the most important for effective communication with a completely deaf patient? A. A phone system with amplifiers. B. A loud voice that projects over noise. C. A laptop or pen and paper. D. An alarm that rings louder than in non-hearing impaired rooms. None 6. CNA, Communication,CNA Which of the following should a nursing assistant do if a patient becomes upset and frustrated? A. Ask the patient to give you all the details that led up to their frustration. B. Try to explain to the patient that their frustration is an overreaction. C. Offer your support to the patient by listening and telling them that you will share their concerns with the healthcare team members. D. Try and reason with the patient and make them understand that it is normal for things to upset them from time to time. None 7. CNA, Communication,CNA Which of the following options best describes the most likely reaction that a patient would have after overhearing a nursing assistant criticize their fellow co-workers? A. Hearing this would make the patient feel uncomfortable. B. Hearing this would make the patient feel like they can confide in you. C. Hearing this would make the patient feel like their own feelings about the staff are validated. D. Hearing this would make the patient feel like you really care about them. None 8. CNA, Communication,CNA Your patient tells you that he is frustrated and plans on leaving the building without having received medical approval. They say they have already called their relatives. What should your first line of communication be? A. Call the relatives and request that they wait before coming to the facility. B. Report this incident to the facility administrator. C. Report this incident to the patient’s treating physician. D. Report this incident to the nurse. None 9. CNA, Communication,CNA If your patient is unable to smell smoke, they increase their use of salt and sugar on foods, they ask for a magnifying glass to read and they ask for the volume to be turned up while they are watching television; what would the most likely diagnoses be? A. They have sensory deprivation. B. They have sensory stimulation. C. They have sensory impairment. D. They have sensory overload. None 10. CNA, Communication,CNA One of the following is extremely important when a patient is being admitted to a new care facility. Which is the best choice? A. The patient must have the opportunity to provide his or her own information. B. n order to decrease the stress levels of an already difficult adjustment for the patient, the family members should keep the patient from being too involved in the admitting process. C. It is required that a senior member of the patient’s religious congregation be present in order to ensure that their spiritual needs will be met; should this patient have strong religious beliefs. D. In order to avoid inaccuracies or misrepresented information given by the patient, it is better for the family to provide all the admitting information. None 11. CNA, Communication,CNA When beginning a procedure on a patient, there are certain steps to follow from start to finish. As a nursing assistant, it is extremely important to do which of the following tasks FIRST in the process: A. Enter the date in the patient’s medical file. B. Document what you did. C. Verify the resident’s identification. D. Provide privacy in the immediate area. None 12. CNA, Communication,CNA Which of the following must be reported to the charge nurse “STAT?” A. A patient with loose stools. B. A patient’s radial pulse of 135. C. A patient’s respiratory rate of 18. D. A patient with cloudy urine. None 13. CNA, Communication,CNA Assuring your patient that you are listening is usually the best response to give. Which of the options below would be the best method of exhibiting good listening skills? A. Continuing to work while speaking with your patient. B. Directing the conversation further by asking the patient questions. C. Directing the conversation by speaking about your own experiences on the topic. D. Facing your patient while they are speaking and responding when you deem it to be appropriate. None 14. CNA, Communication,CNA A patient who has difficulties with their memory, needs a nursing assistant who will: A. Leave them alone to minimize their level of agitation. B. Make jokes and laugh with the patient in order to lighten their mood. C. Remind the patient when they have forgot important information. D. Make eye contact, sit with them and listen. None 15. CNA, Communication,CNA You are asked to ambulate a patient BID during your shift. That means you will ambulate the patient how often? A. One time B. Two times C. Three times D. Four times None 16. CNA, Communication,CNA Which of the following options is not at all helpful when dealing with a patient who has a speech impairment? A. You should try and complete your patient’s sentence whenever they are having trouble. B. You should use an assistive device such as a whiteboard or laptop so that the patient can write out the words that he is having difficulty communicating. C. You must be patient as the patient is trying to communicate his needs. D. You should encourage the patient to use gestures and non-verbal communication if words are too difficult. None 17. CNA, Communication,CNA Some non-verbal communication could send a negative message to your patient. Which of the following is an example of this? A. Using a curt voice when answering their questions. B. Keeping your hands on your hips and pursing your lips. C. Facing your patient and speaking to them slowly. D. Using an overtly loud voice while explaining yourself to your patient. None 18. CNA, Communication,CNA Of the following options, which one contributes to bad communication between a nursing assistant and a resident? A. Not listening to what your patient is saying. B. The patient does not seem to understand what they are being told. C. A nursing assistant who does not explain what they are doing while performing a procedure on their patient. D. All of these None 19. CNA, Communication,CNA Which of the following is not a part of the process for documenting in a patient’s medical record? A. Identifying the author of the notes. B. Using correct spelling. C. Dating your entries. D. Documenting your entries in pencil so erasures keep the medical records clean. None 20. CNA, Communication,CNA There is a process that an NA must follow upon entering a patient’s room for the first time. Which of the following is NOT a part of that process? A. Telling the patient your name B. Showing the patient your licensing card C. Speaking to the patient by using their name D. Knocking and waiting a few seconds before entering the patient’s room None 21. CNA, Communication,CNA A patient’s input and output must be documented: A. In the early morning, afternoon and late evening. B. Every two hours. C. At the end of your shift. D. By the nurse. The CNA does not record this information. None 22. CNA, Communication,CNA Each of the following are symptoms of a possible visual impairment, except: A. The patient may find it difficult to navigate on a set of stairs. B. You notice your patient squinting or tilting their head to one side in order to focus on an object. C. Your patient has not been sleeping well. D. Your patient spills or knocks over their food. None 23. CNA, Communication,CNA You have been told that you left something important off the patient’s daily input chart. All of the following must always be included except: A. A cup of tea. B. Toast with their breakfast. C. Lactated Ringers being given intravenously. D. A protein bar for snack. None 24. CNA, Communication,CNA Which of the following options would NOT be a primary reason for an indwelling catheter to be taped down? A. Which of the following options would NOT be a primary reason for an indwelling catheter to be taped down? B. In order to reduce a patient’s inflammation of urinary issues. C. In order to let the patient’s family members and visitors know that it is not intended to be removed. D. In order to stabilize and secure it so that it is not accidentally removed. None 25. CNA, Communication,CNA Which of the following is an acceptable way for the CNA to cope with feelings of anger and frustration? A. Tell several staff members over lunch. B. Ask your supervisor for time to talk about your feelings. C. Refuse to care for a difficult resident until your mood improves. D. Call your best friend on the way home and vent. None 1 out of 25 Time is Up! Time's up
