CNA Domain 6: Communication (Quiz 1) Welcome to your CNA Practice Quizzes. Note: We designed Two (2) sets of practice quizzes for this Domain. Each set has 25 questions. Domain 6 (quiz 1): Communication. (25 questions) Please click NEXT to start your Free CNA Practice Quizzes right away. Best of Luck! 1. CNA, Communication,CNA There are certain steps to follow from start to finish when beginning a procedure on a patient. As a nursing assistant, it is extremely important to start with which of these tasks? A. Enter the date in the patients medical record. B. Document what you did. C. Provide privacy in the immediate area. D. Verify the residents identification. None 2. CNA, Communication,CNA If a client says, “God is punishing me,” or asks, “Why me?” how should the nurse aide respond? A. Talk about a time you felt the same way. B. Reply, “God doesn’t punish people.” C. Listen and ask questions to learn more. D. Make humorous remarks to relieve tension. None 3. CNA, Communication,CNA A patient is having surgery the following day. Which of these notations in the orders indicates the patient should have nothing by mouth? A. MN B. NOC C. NPO D. NKA None 4. CNA, Communication,CNA A resident calls his relatives and then tells you he is frustrated and plans on leaving the building without medical approval. Your first line of communication should be ____. A. Reporting it to the physician. B. Reporting it to the facility administrator. C. Reporting it to the nurse. D. Calling the relatives and asking them to wait. None 5. CNA, Communication,CNA Which of these should be reported to the charge nurse “STAT”? A. Urine that is cloudy. B. A respiratory rate of 18. C. Loose stools. D. A radial pulse of 135. None 6. CNA, Communication,CNA What is the most likely diagnosis for a resident who cannot smell smoke, increases their use of sugar or salt on foods, asks for a magnifying glass to read, and asks for the volume to be turned up while watching television? A. Sensory impairment. B. Sensory stimulation. C. Sensory deprivation. D. Sensory overload. None 7. CNA, Communication,CNA A resident’s input and output must be documented in a patient’s record ____. A. At the end of your shift. B. By the nurse; the nursing assistant does not record this. C. Every two hours. D. In the early morning, noon, and late evening. None 8. CNA, Communication,CNA If you have a resident who is completely deaf, which of these would be the most important for effective communication? A. A laptop or pen and paper. B. A loud voice that projects over noise. C. An alarm that rings louder than in non-hearing impaired rooms. D. A phone system with amplifiers. None 9. CNA, Communication,CNA Which of these is not part of the process upon entering a residents room for the first time? A. Showing the resident your licensing card. B. Knocking and waiting a few seconds before entering. C. Speaking to the resident using his or her name. D. Telling the resident your name. None 10. CNA, Communication,CNA Sometimes the best response for a nursing assistant is to assure the resident you are listening. Which of these behaviors is the best way to exhibit good listening skills? A. Speaking about your own experiences on the topic to direct the conversation. B. Asking questions that direct the conversation further. C. Talking to the resident while you continue to work. D. Turning in the residents direction and responding when it is appropriate. None 11. CNA, Communication,CNA When you are documenting in a medical record, which of these is not part of the process? A. Author identification. B. Using correct spelling. C. Dating your entries. D. Writing in pencil so erasures can make the record clean. None 12. CNA, Communication,CNA If you are unsure of the steps of a task that the nurse told you to do, you should A. ask another CNA to do the job so you won't get in trouble. B. ask the nurse to clarify the instructions. C. do the best possible job and hope it is adequate. D. ask the patient how the task is usually done. None 13. CNA, Communication,CNA The nurse aide finds a resident sobbing. What is the best thing for the nurse aide to say to the person? A. “Crying doesn't solve anything." B. “You seem sad. Can you tell me about it?” C. “Cheer up. Let's go to the activity room.” D. “Please stop crying. It upsets the others.” None 14. CNA, Communication,CNA An example of negative body language is A. leaning toward the resident to communicate. B. putting your hands on your hips. C. smiling and maintaining eye contact. D. touching the resident’s shoulder as you're talking. None 15. CNA, Communication,CNA All of these are indications of visual impairment except ____. A. The resident squints or tilts his or her head to one side to focus on an object. B. The resident spills or knocks over food. C. The resident withdraws from social activities he or she once enjoyed. D. The resident has difficulty navigating on stairs. None 16. CNA, Communication,CNA The nurse asks you to ambulate a patient BID during your shift. This means you will ambulate the patient ____ times. A. Four B. Three C. Two D. One None 17. CNA, Communication,CNA The nurse has just told you that you left something important off the charting of a resident’s input for the day. All of these should be included except ____. A. toast with breakfast. B. a protein bar snack. C. lactated ringers being given intravenously. D. afternoon tea. None 18. CNA, Communication,CNA Which of these is most important when a resident is being initially admitted to a care facility? A. The resident should have the opportunity to provide his or her own information. B. The family should give all of the admitting information to avoid inaccuracies or misrepresented information given by the resident. C. If the resident has strong religious beliefs it is required that a member of his or her spiritual community be present to ensure these needs will be met. D. The family members should keep the resident from being involved in the admitting process to lessen the stress of an already difficult adjustment. None 19. CNA, Communication,CNA When a resident is upset and frustrated, a nursing assistant should ____. A. Try to make the resident understand that it is normal to have things that make a person upset. B. Try to reason with the resident about why his or her frustration is an overreaction. C. Offer support by listening and telling the resident you will share his or her concerns with the health care team members. D. Ask the resident to remember all of the details that led up to the frustration. None 20. CNA, Communication,CNA A resident with memory difficulties often needs a nursing assistant who will ____. A. Remind the resident of the forgotten information. B. Make jokes and laugh to lighten the residents mood. C. Make eye contact, sit with the resident, and listen. D. Leave the resident alone to minimize his or her agitation. None 21. CNA, Communication,CNA Which of these is not a primary reason for an indwelling catheter to be taped down? A. To secure and stabilize it to prevent accidental removal. B. To provide psychological security to the resident. C. To reduce inflammation of urinary tissues. D. To signal to family members or visitors that it is not intended for removal. None 22. CNA, Communication,CNA Which of these contributes to bad communication between a nursing assistant and a resident? A. The resident not understanding what is being told to them. B. Not listening to what the resident says. C. A caregiver who does not explain what he or she is doing when performing a procedure on a resident. D. All of these. None 23. CNA, Communication,CNA Which of these is a form of nonverbal communication that might send a poor message to a resident? A. A curt voice when answering questions. B. Hands on the hips and pursed lips. C. Facing the resident and talking slowly. D. Using an overtly loud voice when explaining yourself. None 24. CNA, Communication,CNA Which of these describes the most likely reaction a resident has upon hearing a nursing assistant criticize fellow co-workers? A. It makes the resident feel uncomfortable. B. It makes the resident feel like he or she can confide in you. C. It makes the resident feel you really care about him or her. D. It makes the resident feel validated in his or her feelings. None 25. CNA, Communication,CNA Which of these would not be helpful when dealing with a patient with a speech impairment? A. Be patient as the resident tries to communicate his or her needs B. Use an assistive device, such as a whiteboard, so the resident can write down words he or she is having difficulty communicating. C. Encourage the resident to use gestures and non-verbal communication when words are too difficult. D. Try and complete the residents sentence when he or she is having trouble. None 1 out of 25 Time is Up! Time's up
