CCM Domain 5: Ethical, Legal, and Practice Standards Welcome to your CCM Domain 5: Ethical, Legal, and Practice Standards 1. CCM: Ethical Legal and Practice Standards Under the CCM Code of Professional Conduct, when is it permissible for a case manager to breach confidentiality? When the client consents to the disclosure When discussing the case with a colleague in a social setting When the information is requested by a family member When it is beneficial for the case manager's personal interest None 2. CCM: Ethical Legal and Practice Standards A case manager is offered a gift from a client's family member as a thank you for their services. According to the CCM Code of Professional Conduct, how should the case manager respond? Accept the gift if it is of nominal value Politely decline the gift regardless of its value Accept the gift if it is beneficial for the client's treatment Report the gift to their supervisor and let them decide None 3. CCM: Ethical Legal and Practice Standards Which of the following scenarios is considered a breach of professional boundaries in case management? Maintaining a professional relationship with the client Engaging in a dual relationship where the case manager has a personal interest Keeping clear and comprehensive documentation of all client interactions Seeking supervision or consultation when faced with ethical dilemmas None 4. CCM: Ethical Legal and Practice Standards In case management, informed consent is essential. Which of the following is NOT a component of valid informed consent? The client has the capacity to make the decision The client is informed of all potential risks and benefits The consent is obtained through coercion or undue influence The client understands the information provided None 5. CCM: Ethical Legal and Practice Standards A case manager is working with a client who has a limited understanding of English. What is the best approach to ensure the client comprehends the healthcare information being provided? Provide written materials in English, assuming the client can read even if they can't speak English Use complex medical jargon to ensure accuracy Obtain the services of a professional interpreter Ask a child relative of the client to interpret None 6. CCM: Ethical Legal and Practice Standards A case manager is documenting client information. Which of the following is NOT an appropriate practice in documentation? Recording information in a timely and accurate manner Including subjective opinions about the client's character or lifestyle Ensuring the documentation is accessible only to those directly involved in the client's care Regularly reviewing and updating the records as necessary None 7. CCM: Ethical Legal and Practice Standards When a case manager is faced with an ethical dilemma that is not explicitly addressed by laws, policies, or guidelines, what is the best initial action? Make a decision based on personal values Consult with a colleague or supervisor for guidance Ignore the dilemma, focusing on other aspects of the case Take immediate action without consulting anyone None 8. CCM: Ethical Legal and Practice Standards A case manager learns that a colleague is behaving unethically. What is the first step they should take? Confront the colleague directly Ignore the behavior, focusing on their own responsibilities Report the behavior to a supervisor or the appropriate authority Spread the information to other colleagues to raise awareness None 9. CCM: Ethical Legal and Practice Standards What action should a case manager take if they realize they have a potential conflict of interest with a client's case? Proceed with the case, keeping the conflict of interest private Transfer the case to another professional or disclose the conflict to the appropriate parties Use the conflict of interest to benefit the client's outcome Seek personal gain from the conflict of interest None 10. CCM: Ethical Legal and Practice Standards How should a case manager handle personal information about a client that is irrelevant to the client's care plan? Share it with colleagues for educational purposes Document it in the client's records for completeness Keep it confidential and not document or share it unnecessarily Use it to make decisions about the client's care plan None 11. CCM: Ethical Legal and Practice Standards What should a case manager do if they discover a legal directive in a client's file that contradicts the client's current expressed wishes? Follow the client's current wishes, ignoring the legal directive Adhere strictly to the legal directive without considering the client's current wishes Seek clarification and legal counsel to resolve the discrepancy Make a judgment based on what they believe is in the client's best interest None 12. CCM: Ethical Legal and Practice Standards In the context of ethics, when is it appropriate for a case manager to terminate services with a client? When the client no longer requires the services When the case manager feels personally uncomfortable with the client When the client fails to comply with recommendations When the case manager is not compensated adequately None 13. CCM: Ethical Legal and Practice Standards A case manager is offered a significant promotion within their agency to a position that would involve managing a close family member's case. What is the most ethical action to take? Accept the promotion and manage the family member's case with strict professionalism Decline the promotion to avoid any potential conflict of interest Accept the promotion but delegate the family member's case to a colleague Discuss the situation with the family member to decide together None 14. CCM: Ethical Legal and Practice Standards How should a case manager react when they encounter a situation where the legal requirements of a case conflict with their personal ethical beliefs? Follow their personal ethical beliefs, disregarding legal requirements Adhere to legal requirements while seeking guidance on the ethical conflict Resign from their position Ignore both the legal requirements and personal ethics to find a neutral solution None 15. CCM: Ethical Legal and Practice Standards A case manager discovers that a colleague is not reporting all of their client contact hours accurately. What is the first step the case manager should take? Report the colleague to the relevant authorities without confronting them Confront the colleague directly and demand they correct their reports Document the colleague's behavior anonymously and submit it to management Discuss the observations with the colleague to understand the situation better None 16. CCM: Ethical Legal and Practice Standards When a case manager is provided with confidential information from a client that could potentially harm the client's interests if disclosed, what should the case manager do? Use the information to make decisions without disclosing it Disclose the information only if it benefits the client Keep the information confidential, protecting the client's interests Share the information with colleagues for advice None 17. CCM: Ethical Legal and Practice Standards What is the appropriate action for a case manager if they feel their personal values are impacting their ability to provide unbiased care to a client? Continue providing care, attempting to suppress personal values Terminate services with the client Seek supervision or consultation to address the issue Transfer the client to another case manager without explanation None 18. CCM: Ethical Legal and Practice Standards How should a case manager handle a situation where they observe unethical practices in a different department within their organization? Report the practices to a supervisor or the appropriate ethical body Ignore the practices since they are in a different department Advise the department on how to improve their practices Document the practices in case they become relevant in the future None 19. CCM: Ethical Legal and Practice Standards When a case manager is involved in a research project with clients, what is crucial to ensure regarding the participants' involvement? Participants are compensated fairly Participants are chosen based on the case manager's personal preference Participants' involvement is voluntary and based on informed consent Participants are unaware of the research to maintain objectivity None 20. CCM: Ethical Legal and Practice Standards What is the most appropriate course of action for a case manager who is asked to endorse a product or service in which they have a financial interest? Endorse the product but disclose the financial interest Decline to endorse the product or service Endorse the product without disclosing the financial interest Recommend an alternative product or service in which they have no financial interest None 1 out of 20 Time is Up! Time's up
